Sharon Willingham
Gresham,OR
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs. Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
23
23
years of professional experience
Work History
Asst. Manager
Fred Meyer
Portland, Oregon
10.2021 - 08.2022
- Coordinated with other departments to ensure smooth flow of operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Billing Specialist
Newport Layton Home Fashions
Portland, Oregon
07.1999 - 02.2019
- Developed financial reports detailing accounts receivable aging status.
- Answered customer inquiries regarding billings, payments, account status.
- Performed additional duties as assigned by management team.
- Managed all payments processing, invoicing and collections tasks.
- Answered customer questions to maintain high satisfaction levels.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Education
Medical Assisting - Medical Assisting
Concord Career Institue
Portland, Oregon08-1996
Skills
- Recruiting and interviewing
- Product and service knowledge
- Operations Management
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
Timeline
Asst. Manager
Fred Meyer
10.2021 - 08.2022
Billing Specialist
Newport Layton Home Fashions
07.1999 - 02.2019
Medical Assisting - Medical Assisting
Concord Career Institue
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