Sharon Wilson
Foley,AL
Summary
Medical Assistant Supervisor at South Baldwin Children’s Center, recognized for enhancing team performance through effective training and motivation. Achieved significant reductions in patient wait times and medication errors by implementing streamlined processes and rigorous quality control. Proficient in EHR systems and committed to maintaining HIPAA compliance while delivering exceptional patient care.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Assistant Supervisor
South Baldwin Children’s Center
04.2002 - Current
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Assisted in maintaining a safe and clean work environment, adhering to infection control protocols and conducting regular safety audits.
- Reduced wait times for patients by implementing an efficient triage system for urgent cases.
- Ensured high levels of cleanliness and safety in patient care areas, meeting all health and safety standards.
- Streamlined patient check-in process, enhancing patient satisfaction with more efficient system.
- Optimized team performance through regular feedback sessions, leading to improved patient care and efficiency.
- Developed and implemented efficient scheduling systems for patient appointments, reducing wait times significantly.
- Achieved significant improvements in clinical workflow, by introducing electronic health record (EHR) systems.
- Reduced medication errors significantly with introduction of double-check system for prescriptions.
- Enhanced patient care quality by supervising and training medical assistants in latest clinical procedures.
- Enforced quality control protocols to maintain accuracy of test results.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Completed comprehensive diagnostic testing of blood, urine and other body fluids.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Contributed to cost-saving initiatives by identifying opportunities for reducing expenses without sacrificing patient care quality or employee satisfaction levels.
- Streamlined administrative processes to reduce errors and improve overall office efficiency.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
Education
Business
Faulkner State
Gulf Shores, ALSkills
- Data entry and documentation
- Vital signs monitoring
- HIPAA compliance
- Team building and motivation
- Patient education and counseling
- Staff training and development
- Laboratory specimen collection
- Infection control protocols
- Patient care coordination
- Conflict resolution
- Inventory and supply management
- Problem-solving capacity
Certification
You call the shots CDC certified.
Timeline
Medical Assistant Supervisor
South Baldwin Children’s Center
04.2002 - Current
Business
Faulkner State
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