Sharon Worley
GRAND BAY,AL
Summary
Dynamic culinary professional with extensive experience at Cracker Barrel Old Country Store, excelling in cooking techniques and customer service. Proven track record in enhancing food quality and operational efficiency through effective training and mentorship. Committed to maintaining high sanitation practices and fostering a collaborative team environment.
Overview
27
27
years of professional experience
Work History
Prep Cook Trainer/Restaurant Hostess
Cracker Barrell Old Country Store
01.2007 - Current
- Increased customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements in recipes or processes.
- Implemented cost-saving measures through efficient resource utilization and bulk purchasing negotiations with vendors.
- Mentored new hires, sharing expert knowledge of equipment usage, ingredient handling, and culinary techniques for successful onboarding.
- Maintained a clean and organized workspace, adhering to health and safety guidelines for optimal food preparation conditions.
- Collaborated with team members to ensure timely completion of tasks, resulting in smooth kitchen operations during peak service hours.
- Contributed to the development of a positive workplace culture by recognizing individual achievements and fostering camaraderie among team members.
- Improved food quality through consistent adherence to standardized recipes and proper cooking techniques.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Streamlined table turnover process by quickly identifying available seating options for incoming diners.
- Increased efficiency by organizing menus and updating daily specials boards before each shift.
- Reported problematic guests to management to foster safe and pleasant environment.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Advised customers about special offerings and menu items to help drive sales.
Production Crew Trainer
Flower Wood Nusery
05.1998 - 02.2007
- Improved production efficiency by training crew members on best practices and proper equipment usage.
- Boosted overall product quality through rigorous hands-on training and adherence to strict standards.
- Taught new team members correct procedures for all areas of operations.
- Made sure that products were produced on time and are of good quality.
Education
Office/Clerical
Hammond Technical/Vocational High School
Hammond, INSkills
- Cooking techniques
- Cross-contamination prevention
- Sanitation practices
- Stock rotation
- Food presentation
- Workstation setup
- Food storage
- Measuring ingredients
- Ingredient preparation
- Waste reduction
- Portion control
- Temperature monitoring
- Food allergy awareness
- Recipe reading
Timeline
Prep Cook Trainer/Restaurant Hostess
Cracker Barrell Old Country Store
01.2007 - Current
Production Crew Trainer
Flower Wood Nusery
05.1998 - 02.2007
Office/Clerical
Hammond Technical/Vocational High School
Four times awards for employee of the month/ three times employee of the year
Awards were given to spot light my work ethic and that my managers and co-workers recognize. Coach new employees as well as be an example for for my coworkers to work for advancements and create a positive work environment.
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