Sharon Wright
Administrative Assistant
Ft. Myers,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Supervisor of Clinical Operations
Benecard PBF
01.2021 - 03.2024
- Enhanced member care by implementing efficient clinical operations and streamlining workflows.
- Reduced operational costs through optimization of resource allocation and staff scheduling.
- Improved staff performance by conducting comprehensive training sessions and providing continuous feedback.
- Ensured compliance with industry regulations and standards by regularly reviewing procedures and updating documentation.
- Increased member satisfaction by addressing concerns promptly and implementing quality improvement initiatives.
Caregiver
Home Instead Senior Care
10.2019 - 03.2020
- Improved client well-being by providing personalized and compassionate in-home care services.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor's orders.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Front Office Manager
Gulf Gate Hearing Aid Center
04.2017 - 02.2019
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
- Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
- Safeguarded patient privacy by strictly adhering to HIPAA regulations and maintaining confidentiality at all times.
- Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
Patient Care Coordinator
Audibel Hearing Center
10.2012 - 10.2016
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Organized community outreach events to promote awareness of available services, increasing clinic visibility within the local area.
- Monitored inventory levels of supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
Office Manager
Gibson's Hearing Technologies, Inc.
10.2009 - 09.2011
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established protocols and conducting regular equipment inspections.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
High School Diploma -
Riverview High School
Sarasota, FLSkills
- Skilled in Microsoft Office Suite
- Workflow Coordination
- Calendar Management
- Oral and writing communication
- Team building
- Organizational Skills
- Training and mentoring
- Interpersonal Skills
- Attention to Detail
- Team Supervision
- Employee Performance Evaluations
- Employee Supervision
Professional Development
Interpersonal Skills Training
Compliance Training
Cyber security Training
Remote Work Training
Intercultural Communication Training
Diversity, Inclusion, and Equity (DEI) TrainingSecurity Awareness Training
HIPPA Training
The Take Charge Assistant - American Management Association
Time Management - American Management Association
Business Management - Sarasota County Technical Institute
Accounting 1 for the Businessperson - Sarasota County Technical Institute
Administrative Support Group Leader - Tropicana PepsiCo Products, Inc.
Timeline
Supervisor of Clinical Operations
Benecard PBF
01.2021 - 03.2024
Caregiver
Home Instead Senior Care
10.2019 - 03.2020
Front Office Manager
Gulf Gate Hearing Aid Center
04.2017 - 02.2019
Patient Care Coordinator
Audibel Hearing Center
10.2012 - 10.2016
Office Manager
Gibson's Hearing Technologies, Inc.
10.2009 - 09.2011
High School Diploma -
Riverview High School
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