Sharon Wright
Auburn,GA
Summary
Dynamic and adaptable professional with extensive experience in healthcare settings, including Northeast Georgia Health Systems. Proven track record in enhancing patient satisfaction through effective communication and strong organizational skills. Expertise in HIPAA compliance and patient chart maintenance, complemented by a commitment to teamwork and training new staff for success.
Meticulous and hardworking Unit Secretary with strong foundation in team training.
Overview
34
34
years of professional experience
Work History
Unit Secretary
Northeast Georgia Health Systems
04.2021 - Current
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Maintained patient confidentiality in line with HIPAA regulations.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Enhanced office productivity by handling high volume of callers per day.
Receptionist
Wallace Insurance Agency
05.2011 - 02.2020
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Contributed to the company''s positive image by consistently delivering exceptional service to clients and visitors.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Insurance Clerk
St. Joseph Hospital
01.2006 - 07.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Receptionist
Orthopedic Associates
07.1991 - 12.1997
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
Education
Medical Receptionist
Chicago Technical College
Chicago, ILBusiness
Sawyer's Business College
Hammond, IN09-1972
High School Diploma -
Theodore Roosevelt High School
Gary, IN06-1971
Skills
- Incoming call reception
- Strong organization
- Customer service
- Telephone reception
- Appointment scheduling
- Incoming call management
- HIPAA compliance
- Patient chart maintenance
- Unit secretary training
- Patient scheduling
- Patient scheduling expertise
- Medical records maintenance
- Nursing station operations
- Clinical support
- Patient data confidentiality
- Professional telephone etiquette
- Training and coaching
- Phone reception
- Patient reception
- Call light responses
- Collaboration and teamwork
- Medical terminology
- Patient health information Access
- Supply ordering
- Adaptable and flexible
- Epic systems
- Clerical support
- CPR certified
- Scheduling tests and procedures
- Cash handling
- Flexible schedule
- Calendar and appointment management
- Order purchasing
- BLS certified
- Referral verification
Timeline
Unit Secretary
Northeast Georgia Health Systems
04.2021 - Current
Receptionist
Wallace Insurance Agency
05.2011 - 02.2020
Insurance Clerk
St. Joseph Hospital
01.2006 - 07.2010
Receptionist
Orthopedic Associates
07.1991 - 12.1997
Medical Receptionist
Chicago Technical College
Business
Sawyer's Business College
High School Diploma -
Theodore Roosevelt High School
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