Sharon Yarbrough
Minneola,FL
Summary
Proven leader in facility and team management, with a track record of elevating customer relationships and financial performance, notably at Extra Space and Personal Mini Storage. Excelled in site inspection, problem-solving, and collections, enhancing operational efficiency and customer service excellence. Achieved Site of the Year five times of the past 7 years demonstrating exceptional team leadership and customer relationship management skills. Adept individual with more than 11 years working as a Storage Manager, exceeding revenue projections and garnering loyal customers. Determined and experienced in mentoring and challenging team members to meet and exceed company goals. I've been in this chair through several company transitions. My primary goal in each transition is a smooth and painless transition for my customers. Born and raised in this town, I offer a unique prospective on our tenant base and needs.
Overview
32
32
years of professional experience
Work History
Resident Site Manager
Extra Space/Securecre/Personal Mini Storage
10.2015 - Current
- Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
- Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
- Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
- Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
- Optimized the collections process by identifying areas for improvement and implementing best practices accordingly.
- At this site with PMS and prior with Extra Space, I was able to maintain and raise YOY revenue every year. I've maintained top standing in AR, APay by providing excellent customer service. I have one of the lowest bad debt write offs within the company, along with the lowest amount of units that go to auction. I received Rookie of the year in year one with Pms and then Site of the Year 5 out of 7 years with PMS. With Extra Space I was constantly in the top of rankings in all metrics.
Area Manager
BonWorth
08.2005 - 08.2011
- Recruited, interviewed and hired employees.
- Conducted regular store audits to identify areas for improvement and develop action plans for growth.
- Started as a Store Manager, then advance to Area Manager. I was responsible for 11 locations scattered across Central Fl.
Office Manager
Appraisals Inc
03.1992 - 02.2006
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Assisted Appraisers with completion of data entry into the appraisal software.
- Pulled comps for appraisers to use for appraisals.
- Used the software to complete the building drawings from only the appraisers measurements on a legal pad.
- This position, I held with several different companies, my husbands job at the time required frequent relocation. I would just walk in to Appraisers offices and tell them what I could do for them, and was always able to secure an instant position.
Education
No Degree - Accounting I, II And Bookeeping
Lake Co Vo Tech
Eustis, Fl1979
High School Diploma -
Clermont High
Clermont, Fl06.1978
Skills
- Team Leadership
- Site Inspection and Management
- Problem-Solving
- Customer Relationship Management is my area of expertiseand what leads to all my other successes I believe 100% that the first interaction with a prospective or new tenant sets the tone of the entire lifespan of the rental My lease presentation is clear, concise and no customer leaves the office without knowing the conditions of their lease
- Collections and bad debt management are as stated above ALL a huge part of customer service 99% of my collection calls end with a "thank you for the call" from my tenants
Timeline
Resident Site Manager
Extra Space/Securecre/Personal Mini Storage
10.2015 - Current
Area Manager
BonWorth
08.2005 - 08.2011
Office Manager
Appraisals Inc
03.1992 - 02.2006
No Degree - Accounting I, II And Bookeeping
Lake Co Vo Tech
High School Diploma -
Clermont High
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