Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Y Davis

Montgomery,Alabama

Summary

A focused, creative and results-oriented professional possessing a MS in Human Resources Management and , a Bachelor degree in Accounting. The ability to manage a wide range of critical functions, work effectively with personnel at all levels of understanding and responsibilities. Identify and implement process and procedural improvements resulting in lower costs and higher client satisfaction. Work autonomously as well as with specialized teams to meet all management expectations and goals. Offer multifaceted perspective to customize and integrate leading-edge methodologies. Realistically assess strengths and weaknesses; take action and risk when needed; develop insights and solutions; foster innovation among others; improve organizational efficiencies. Adapt leadership style to situations and people; empower, motivate and guide others to reach their goals.

Overview

31
31
years of professional experience

Work History

Service Representative/Billing Specialist

Bellsouth Telecommunications/AT&T
01.2001 - 06.2025
  • Responsible for efficiently processing orders for wholesale customers for retail end users.
  • Duties include gathering and analyzing data to process orders in a prompt and efficient manner, and entering data into appropriate databases utilized to distribute service orders to all appropriate departments.
  • Additional duties include reviewing employee work to ensure correct issuance prior to being sent downstream for processing by various departments.

Customer Service Representative

Bellsouth Telecommunications
01.1998 - 01.2001
  • Provided efficient, customer-centric assistance with a wide range of billing issues.
  • Educated clients in various features and benefits, processed orders for new customers, moves, and changes by existing customers, and provided training and technical support to end users to ensure high satisfaction and customer loyalty.

Loan Counselor

Regions Mortgage
01.1994 - 01.1997
  • Worked with customers to resolve delinquent account issues.
  • Analyzed financial statements, negotiated repayment plans, and processed funds.
  • Documented all calls and correspondence, and generated reports and letters to facilitate collection efforts.
  • As required, prepared delinquent accounts for foreclosure, and managed insufficient fund issues.

Education

Master of Science - Human Resources Management

Troy State University
Montgomery, Alabama
01.2004

Bachelor of Science - Accounting

Alabama State University
Montgomery, Alabama
01.1994

Skills

  • Windows
  • Microsoft Word
  • Microsoft Excel
  • Various Proprietary Systems & Software
  • Calculator
  • Faxing Technology
  • Data Entry (Alpha & Numeric)
  • Type 50 WPM

Timeline

Service Representative/Billing Specialist

Bellsouth Telecommunications/AT&T
01.2001 - 06.2025

Customer Service Representative

Bellsouth Telecommunications
01.1998 - 01.2001

Loan Counselor

Regions Mortgage
01.1994 - 01.1997

Bachelor of Science - Accounting

Alabama State University

Master of Science - Human Resources Management

Troy State University
Sharon Y Davis