Summary
Overview
Work History
Education
Skills
Timeline
Manager

Sharon Young

908-530-8045
Orange City,FL

Summary

I am an enthusiastic and ambitious customer service specialist with 16 plus years of experience in leading teams. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest levels of service are delivered constantly. Conscientious, proactive, friendly and dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and the ability to cultivate relationships to drive business retention. Lastly, I have an exceptional ability to connect with people and understand their wants, needs and desires and delivering legendary service.

Overview

28
28
years of professional experience

Work History

Manager

Dollar Tree
02.2010 - 06.2022
  • Duties Included: Unloading trucks, Stocking, Customer service, cashier, use of safe, computer, logged in deliveries, assisted with nightly closing and bank deposits and safe drops
  • Worked closely with other managers to make sure that each packaged order has the correct amount and types of products once unloaded from the truck, Assist in assembling manufacturer marketing displays on the sales floor and then removing the displays based on managements discretion
  • Doing bales several times a week, use of helium tanks.
  • Attended weekly sales/ retention and operation meetings with corporate.

Housekeeper

Silver Princess Motel
01.2018 - 06.2019
  • Duties include: Vacuuming, Dusting, Mopping, making sure all areas are cleaned properly and efficiently, laundry, Making beds, customer service, occasional answering of phones.

Head Server/ Host/Line Cook/ Manager

Denny's
03.2005 - 10.2009
  • Duties Include: Setting up and prepping food for the day, Maintained a clean and sanitary work station area including tables, shelves, grills, broilers, fryers, flat top range and refrigeration equipment
  • Prepared special orders as requested
  • Customer service, greeting, serving and assisisting guests with selections, use of cash register, safe, computer for ordering, working various shifts as a shift leader, cleaning and stocking, using kitchen equipment.

Owner

Ambiance Antiques
01.1999 - 04.2005
  • Duties included: Customer Service, loading and unloading of trucks, import/export, payroll, banking, use of cash register, credit card machine, safe, window displays, hiring and firing, stocking and cleaning, ordering supplies, buying, selling and painting of furniture, Ablility to interact with architects, interior designers, antique dealers, furniture and hard good agents, manufactures, buyers, and wholesale managers
  • Trained store managers and sales staff, ensured proper staffing to establish high standards of customer service, performed evaluations and conducted training sessions.

Education

Certificate -

Ocean County College
Toms River, New Jersey
04.2008

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Operations Management
  • Schedule Preparation

Timeline

Housekeeper

Silver Princess Motel
01.2018 - 06.2019

Manager

Dollar Tree
02.2010 - 06.2022

Head Server/ Host/Line Cook/ Manager

Denny's
03.2005 - 10.2009

Owner

Ambiance Antiques
01.1999 - 04.2005

Certificate -

Ocean County College

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Sharon Young908-530-8045