SHA-RON YOUNG
Dayton,OH
Summary
Seeking a position with a reputable company that values hard work, dedication, and commitment to excellence. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Leasing Manager
Lincoln Property Company
2014.02 - 2023.06
- Maintain an excellent customer service relationship
- Greet prospective and current residents
- Responded to online inquires, calls, and email from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution and schedule appointments.
- Utilize marketing strategies to increase traffic, maintain closing ratios and work to achieve and exceed budgeted occupancy percentages
- Maintain thorough product knowledge of the property and competition
- Collect fees and paperwork associated with move-in/move-out process.
- Accurately prepare, organize, and file lease-related paperwork
- Assist with planning and hosting of resident events
3rd Key Holder
Claire's - La Cantera
2014.05 - 2015.06
- Acting manager as needed
- Opening and closing store locations by making cash deposit and withdraws, as well as keeping locations in best looking conditions
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by review daily and weekly reports, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Education
Associates of Business Administration -
North East Lakeview
Skills
- 10+ years of customer service and organizational skills
- Leadership and training
- Product and inventory management
- Employee supervision and accountability
- Knowledgeable in Microsoft products (Excel, Word, PowerPoint)
- Administrative Support
- Excellent multitasking capability
- Appointment Scheduling
Timeline
3rd Key Holder
Claire's - La Cantera
2014.05 - 2015.06
Leasing Manager
Lincoln Property Company
2014.02 - 2023.06
Associates of Business Administration -
North East Lakeview
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