Sharon Zeigler
Pine Grove,PA
Summary
- A professional executive in the skilled nursing industry with solid expertise in regulatory clinical, financial and operational outcomes. Assigned as a change agent to challenging portfolio in overseeing more than 25 centers in Pennsylvania, New Jersey. Exceptional creative abilities, goal oriented and seasoned in creating high performance teams. Competencies, knowledge, and skills include:
- Successful Survey Management
- Program and Policy Development
- Contract Negotiations
- Senior Strategic Planning
- Clinical Systems Management
- Revenue Cycle Management
- Budget Planning and Implementation
- Team Building and Mentoring
Performance-driven Vice President with 37 years of experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
19
19
years of professional experience
Work History
Executive Vice President of Operations
CareOne
10.2021 - Current
- Improved year over year operational performance in living centers, with a responsibility of 2Billion million in revenue
- Responsible for business development, excellence in financial management, regulatory outcomes, leadership coaching for key business executives, customer service and associate engagement
- Overcame operational vulnerability in challenging portfolio to improve outcomes, operating margins, quality pay mix, and regulatory surveys
- Recruit and retain key executives to partner in enhancing business objectives
- Actively creating the environment to become involved in ACO and Bundling Alignment strategies, waiver programs, and managed care relationship development
- Improved outcomes in fundamentals to labor and expense management, rate growth, and accounts receivable management
- Partnership and Training of new Executive Directors and creation of Leadership Teams within the Centers
- Identified and acted on operational opportunities within the Portfolio with partnership from the VP of Finance to ensure that business objectives are met
- Chaired the regional team in the creation of the Stewardship Labor/ Scheduling Program to improve operational outcomes within organization
- Serve as a Team member on the Executive Leadership Team
- Created Bonus Structure for Sales and Marketing
- Contract Execution
- Transitioned/ Purchase of new facilities into the portfolio.
Regional Vice President of Operations
Saber Healthcare
01.2023 - 05.2024
- Championed continuous improvement initiatives, fostering a culture of innovation within the organization.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving initiatives.
- Developed talent acquisition strategies to attract top-tier candidates, resulting in a high-performing workforce.
- Spearheaded regional expansion, increasing market presence and driving revenue growth.
- Facilitated company-wide training programs to develop employee skills across multiple disciplines.
- Developed and executed comprehensive business plans to achieve organizational goals and objectives.
- Managed territory P&L responsibilities, consistently meeting or exceeding financial targets each fiscal year.
- Delivered exceptional customer service by proactively addressing client needs and resolving issues promptly.
- Ensured compliance with industry regulations, maintaining an impeccable safety record throughout tenure.
- Reduced overhead costs through strategic management of resources and budget allocations.
- Created a collaborative work environment that promoted open communication among team members.
- Implemented innovative marketing strategies to increase brand visibility and customer engagement.
- Optimized supply chain operations, reducing lead times and improving inventory management.
- Collaborated with executive leadership on corporate strategy development, aligning regional goals with overall vision.
- Coached and mentored direct reports for enhanced performance and career progression opportunities.
- Fostered strong relationships with key stakeholders for improved collaboration and decisionmaking.
- Led cross-functional teams in the successful launch of new products and services within the region.
- Oversaw risk management efforts within the region by identifying potential threats and implementing mitigation strategies.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased company profits through performance optimization strategies and efficiency improvements.
- Established performance goals for department and outlined processes for achievement.
- Identified opportunities to improve business process flows and productivity.
Vice President of Human Resources/ Operations
CareOne
02.2019 - 10.2021
- Responsible for Administration and Direction of all Human Resource Functions for all SNF/ALF Centers
- Counsel/Coach key department managers concerning Polices/Procedures, Human Relations, Benefits, Compensation, Strategic Planning, Recruitment/Retention, Metrics, Internet strategies, OD, EEO/ADA, ADEA, and FMLA
- Responsible for Administration and Direction of all Human Resource Functions for Living Centers
- Created and Implemented New Administrator/ Director of Nursing Orientation throughout the Division
- Improved year over year operational performance in living centers, with a responsibility of 784 million in revenue
- Responsible for business development, excellence in financial management, regulatory outcomes, leadership coaching for key business executives, customer service and associate engagement
- Overcame operational vulnerability in challenging portfolio to improve outcomes, operating margins, quality pay mix, and regulatory surveys
- Recruit and retain key executives to partner in enhancing business objectives
- Actively creating the environment to become involved in ACO and Bundling Alignment strategies, waiver programs, and managed care relationship development
- Improved outcomes in fundamentals to labor and expense management, rate growth, and accounts receivable management
- Partnership and Training of new Executive Directors and creation of Leadership Teams within the Centers
- Identified and acted on operational opportunities within the Portfolio with partnership from the VP of Finance to ensure that business objectives are met
- Chaired the regional team in the creation of the Stewardship Labor/ Scheduling Program to improve operational outcomes within organization
- Serve as a Team member on the Executive Leadership Team
- Created Bonus Structure for Sales and Marketing
- Turnaround on very broken communities - 7 in 8 months of Employment.
Vice President of Operations
Marquis Health Systesm
01.2017 - 02.2019
- Oversee operations of 624 beds in 5 skilled nursing facilities
- Remove agency and increase revenue via census and mix build
- Move MMQ and CMI in Rhode Island Building
- Improved year over year operational performance in living centers, with a responsibility of 784 million in revenue.
Vice President of Operations
Ascension Senior Living
01.2016 - 01.2017
- A long term care provider of skilled nursing facilities with 38 facilities in 12 states
- Responsible for area of 13 skilled nursing facilities and 3 Assisted Living Centers PA, NY, FL, TX, MO, KS, MI and WI
- Improved year over year operational performance in living centers, with a responsibility of 784 million in revenue
- Responsible for business development, excellence in financial management, regulatory outcomes, leadership coaching for key business executives, customer service and associate engagement
- Overcame operational vulnerability in challenging portfolio to improve outcomes, operating margins, quality pay mix, and regulatory surveys
- Recruit and retain key executives to partner in enhancing business objectives
- Actively creating the environment to become involved in ACO and Bundling Alignment strategies, waiver programs, and managed care relationship development
- Improved outcomes in fundamentals to labor and expense management, rate growth, and accounts receivable management
- Partnership and Training of new Executive Directors and creation of Leadership Teams within the Centers
- Identified and acted on operational opportunities within the Portfolio with partnership from the VP of Finance to ensure that business objectives are met
- Chaired the regional team in the creation of the Stewardship Labor/ Scheduling Program to improve operational outcomes within organization
- Serve as a Team member on the Executive Leadership Team
- Created Bonus Structure for Sales and Marketing
- Turnaround on very broken communities - 7 in 8 months of Employment.
Area Vice President
Golden LivingCenters
01.2005 - 01.2016
- A long term care provider of skilled nursing facilities with 300 facilities in 21 states
- Responsible for area of 20 skilled nursing facilities and 2 personal care centers in PA, NJ, and MD
- Improved year over year operational performance in living centers, with a responsibility of 48 million in revenue
- Responsible for business development, excellence in financial management, regulatory outcomes, leadership coaching for key business executives, customer service and associate engagement
- Overcame operational vulnerability in challenging portfolio to improve outcomes, operating margins, quality pay mix, and regulatory surveys
- Recruit and retain key executives to partner in enhancing business objectives
- Actively involved in ACO and Bundling Alignment strategies, waiver programs, and managed care relationship development
- Improved outcomes in fundamentals to labor and expense management, rate growth, and accounts receivable management
- Served as interim AVP for 2nd territory to create budgets in 2013 and 2014
- Partnership and Training of new Executive Directors and creation of Leadership Teams within the Centers
- Identified and acted on operational opportunities within the Walnut Creek Center with partnership from the VP of Finance to ensure that business objectives are met
- Chaired the regional team in the creation of the Playbook Program to improve operational outcomes within organization
- Serve as the Chair of the Incontinence Management Workgroup within the national organization
- Trained and improved re-hospitalization rate in all 18 number of centers creating an environment of excellence.
Director of Operations
Golden LivingCenters
01.2007 - 01.2013
- Responsible for administration and direction of 9 skilled nursing facilities and 2 personal care centers in PA and MD with revenues of 12 million
- Increased Medicare/managed care mix by 13% in one operational year
- Responsible for construction and opening of a 17 million dollar property in Erie, PA
- Operationally responsible to coordinate and convey 2 centers through the sales process in 2009 and closure of 1 facility in 2007
- Responsible for quality assurance and investigations from start to completion for all 9 facilities.
Regional Employment and Labor Relations Manager
Golden LivingCenters
01.2006 - 01.2007
- Responsible for Administration and Direction of all Human Resource Functions for 15 Living Centers
- Successfully finalized contract negotiations with SEIU 1199P for 11 Centers: 2007/2008
- Counsel/Coach key department managers concerning Polices/Procedures, Human Relations, Benefits, Compensation, Strategic Planning, Recruitment/Retention, Metrics, Internet strategies, OD, EEO/ADA, ADEA, and FMLA
- Responsible for Administration and Direction of all Human Resource Functions for 15 Living Centers
- Created and Implemented New Administrator/ Director of Nursing Orientation throughout the Division.
Senior Executive Director
Golden LivingCenters
01.2005 - 01.2006
- Responsible for overseeing the Executive Director for the operations at GLC-Stenton
- Responsible for the preparation of the district budgets with the Director of Operations
- Coordinated and trained a scheduling program to the Executive Director's and Director's of Nursing Services
- Coordinated and monitored survey preparedness for a district of 15 nursing centers
- Monitored the execution of correction plans for Department of Health revisit surveys within the district.
Education
Bachelor Of Administrative Studies - Business Administration
California Coast University
Santa Ana, CA09.2015
Skills
- Operational Excellence
- Operations Management
- Health and Safety Management
- Organizational Development
- Talent Acquisition
- Cross-Functional Teamwork
- Workforce Planning
- Facilities Management
- Sustainability Initiatives
- Succession Planning
- Human Resources Management
- Business Intelligence
- Corporate Governance
- Public Relations Management
- Labor Relations
- Strategic planning and execution
- Safety Management
- Leadership training
- Operations Oversight
- Process Improvements
- Budget Control
- Performance Analysis
- Cost analysis and savings
- Business Development
- Business Administration
- Strategy Development
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Effective leader
Licenses
Pennsylvania Licensed NHA 2003- Current
Timeline
Regional Vice President of Operations
Saber Healthcare
01.2023 - 05.2024
Executive Vice President of Operations
CareOne
10.2021 - Current
Vice President of Human Resources/ Operations
CareOne
02.2019 - 10.2021
Vice President of Operations
Marquis Health Systesm
01.2017 - 02.2019
Vice President of Operations
Ascension Senior Living
01.2016 - 01.2017
Director of Operations
Golden LivingCenters
01.2007 - 01.2013
Regional Employment and Labor Relations Manager
Golden LivingCenters
01.2006 - 01.2007
Area Vice President
Golden LivingCenters
01.2005 - 01.2016
Senior Executive Director
Golden LivingCenters
01.2005 - 01.2006
Bachelor Of Administrative Studies - Business Administration
California Coast University
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