Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Zengen

Stanfordville,NY

Summary

Results-oriented professional bringing expertise in operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

22
22
years of professional experience

Work History

Vice President of Operations

Spire Orthopedic Partners
Poughkeepsie, NY
07.2020 - Current
  • Manage all aspects of local business and financial operations for multi-location practice including budgeting, forecasting, financial analysis, and revenue generation
  • Lead and develop high performing leaders and teams
  • Hold clinical board meetings to present data monthly, quarterly and annually to physician partners and corporate team
  • Collaborate with MSO’s practice VP’s to for strategic planning and growth initiatives
  • Lead expansion initiatives for growth opportunities, including expansion to new areas

Practice Manager

Luna Dermatology
New Paltz, NY
05.2020 - 07.2020
  • Responsible for the daily operations and performance of the multi-location practice
  • Oversee all staff within the practice including outsourced billing consultant team
  • Implement practice goals and patient experience improvement plans
  • Maintain all inventory, including medical, administrative, and cosmetic supplies
  • Work closely with physician/owner to create efficiency policies across all departments

Director of Implementation and project management

ImagineMIC
Poughkeepsie, NY
09.2017 - 05.2020
  • Oversee all aspects of ImagineMIC Restorative Care Unit projects including setting goals, timeline, budget, staff and monitoring progress to report back to clients
  • Present business plan and implementation to new client’s facility leadership
  • Maintain all master data and dashboards to report out to ImagineMIC executive team and client’s administration team including federal and state grant presentations
  • Maintain equipment inventory with medical device vendors and ensure proper replacement invoicing
  • Travel to all tri-state locations to maintain and support unit and facility teams
  • Work closely with clinical education team and assist with client trainings
  • Created strategic project plans to minimize the deficiencies, increase client satisfaction, improve outcomes, and increase profits

Director of Operations

Orthopedic Associates of Dutchess County
Poughkeepsie, NY
06.2005 - 09.2017
  • Oversee daily operations of multi-location practice, including department staff and leaders
  • Put strategic plans in place to minimize the deficiencies, increase patient satisfaction, improve patient retention, and improve the practices community reputation
  • Complete quality assurance phone audits by monitoring staff calls for training purposes
  • Immediately respond to patient issues and complaints
  • Oversee all authorizations for diagnostic testing, rehab, and Workers Compensation requests

Admissions/Veteran Benefits and Enrollment-Patient Services Assistant

Veterans Associates, HV Healthcare Systems
Montrose, NY
10.2002 - 06.2005
  • Receive and enroll patients who are reporting for inpatient and outpatient treatment
  • Verify veteran applicant meets criteria for benefits, including if they have completed their mandatory time in the service
  • Practiced the highest level of sensitivity with veterans who returned home from Operation Iraqi Freedom, and other veterans who have served in combat areas
  • Analyze patient demographics from various VA hospital networks to appropriately identify veterans
  • Scan all medical and administrative documents to make them readily available to various medical personnel from within the VA setting as well as all other outside medical facilities
  • Retrieve and disburse patient ‘s records to other medical facilities throughout the country per the veterans, and hospital ‘s written requests

Education

Certified EKG Technician -

Dutchess County BOCES MTI
Poughkeepsie, NY
01.2003

Some College (No Degree) - Business Administration and Management

Dutchess Community College
Poughkeepsie, NY

Skills

  • Experience in financial projections
  • Business development
  • Operations administration
  • Organizational development
  • Executive leadership
  • Policy development
  • Recruitment and retention
  • Compliance management

Timeline

Vice President of Operations

Spire Orthopedic Partners
07.2020 - Current

Practice Manager

Luna Dermatology
05.2020 - 07.2020

Director of Implementation and project management

ImagineMIC
09.2017 - 05.2020

Director of Operations

Orthopedic Associates of Dutchess County
06.2005 - 09.2017

Admissions/Veteran Benefits and Enrollment-Patient Services Assistant

Veterans Associates, HV Healthcare Systems
10.2002 - 06.2005

Certified EKG Technician -

Dutchess County BOCES MTI

Some College (No Degree) - Business Administration and Management

Dutchess Community College
Sharon Zengen