Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharon Zhang

Jersey City

Summary

Experienced PMP-certified project manager with 6 years of experience delivering successful projects in the finance and insurance industries.

Skilled in project management, procurement and sourcing, and data analysis.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant Manager

EXL Service, LLC
01.2024 - Current
  • Led over 100 complex sourcing projects from beginning to end, ensuring they aligned with client objectives and timelines.
  • Developed and implemented detailed project plans with clear timelines, milestones, and budget requirements.
  • Negotiated and secured more than 200 contracts valued at over $20 million, which generated more than $2 million in cost savings and contributed to client profitability.
  • Employed robust sourcing strategies, such as RFIs, RFPs, and reverse auctions, to achieve optimal cost savings and high-quality results.

Associate Consultant

EXL Service, LLC
10.2021 - 12.2023
  • Provided strategic guidance to clients throughout the project lifecycle, communicating progress, challenges, and recommendations.
  • Conducted in-depth business analysis to identify opportunities for process improvement and support clients' global digital transformation initiatives, including RPA implementation.
  • Collaborated with cross-functional teams (procurement, legal, finance, IT) to achieve integrated solutions.

Associate

EXL Service, LLC
08.2019 - 09.2021
  • Delivered process maps and Risk and Control Matrices (RCMs) to identify and mitigate operational risks.
  • Identified and implemented over 100 process optimization opportunities, which streamlined efficiency and effectiveness.
  • Contributed to the development of future-state operating models through comprehensive financial and business analysis.

Intern

EXL Service, LLC
06.2019 - 08.2019
  • Gained valuable experience in project management and business analysis by actively participating in client meetings and projects.
  • Supported process improvement efforts by identifying potential risks and recommending enhancements for the future-state operating model.

Education

Master of Science - Enterprise Risk Management

Columbia University in The City of New York
United States
02.2019

Bachelor of Science - Money, Banking and Finance

University of Birmingham
United Kingdom
07.2017

Skills

  • Management Consulting
  • Project Management
  • Data-driven decision making
  • Team leadership
  • Customer service
  • Operations management
  • Workflow optimization
  • Digital transformation implementation
  • Waterfall methodology
  • Agile project management
  • Risk assessment
  • Sourcing and procurement expertise
  • SQL data analysis
  • Python
  • Advanced Excel proficiency
  • Skilled in creating Visio flowcharts

Certification

Project Management Professional (PMP)

Timeline

Assistant Manager

EXL Service, LLC
01.2024 - Current

Associate Consultant

EXL Service, LLC
10.2021 - 12.2023

Associate

EXL Service, LLC
08.2019 - 09.2021

Intern

EXL Service, LLC
06.2019 - 08.2019

Master of Science - Enterprise Risk Management

Columbia University in The City of New York

Bachelor of Science - Money, Banking and Finance

University of Birmingham

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