Sharona Bentsur
Manager
Brooklyn,NY
Summary
Productive Business Manager bringing 20+ years of office administration, sales, customer service and management services expertise to enhance your team. Well-versed in performing effectively across diverse industries, including Retail, wholesale, food and group homes. Proven success in identifying process improvements to optimize efficiency. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care. Highly skilled in hiring skilled employees, employee retention and expert in managing and resolving conflict in the work-place.
Overview
37
37
years of professional experience
Work History
Group Home Manager
HASC
01.2023 - Current
- Created work schedules for staff in advance, ensuring adequate coverage for patient care.
- Communicated with families or advocates to discuss resident needs and health care plans.
- Fostered positive relationships with residents and their families, staff and other individuals by being respectful, actively listening and results-driven solutions.
- Scheduled residents' appointments and coordinated transportation for their physician and therapy visits.
- Resolved concerns regarding staff, residents and their health care to maintain standards throughout group home.
- Supervised group home for 10 residents with behavioral and developmental disabilities by motivating direction of the 40-member team.
- Coordinated community activities to promote social skills and community engagement.
- Reported, investigated and resolved abuse and neglect cases.
- Monitored performance of 20-staff members to gauge work efficiency and improve overall productivity.
- Maintained financial records for resident funds, company bank accounts and petty cash.
- Encouraged residents to independently interact with others, make decisions and participate in community activities.
- Formulated and executed budget to control costs and optimize use of resources.
- Assessed residents' needs to coordinate specialized services such as physical therapy, psychological testing and vocational assessments.
- Oversaw proper storage and disposal of medications and residents' nutritional needs and special diets.
Food Service Manager/Floor Manager
Brooklyn Bagel & Deli
01.2020 - 12.2022
- Adhered to company food, safety, quality and sanitation policies.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Established and managed effective controls for labor and inventory costs.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Trained and mentored up to 10 employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Supervised staff preparing and serving multiple meals per day.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Worked closely with the chef and cooks to determine menu plans for special events or occasions.
- Built revenue by delivering innovative catering services, leading region in catering sales.
Manager/Marketing Liaison
Cafe Paris
11.2010 - 10.2020
- Effective hiring, training, deployment and development of top-notch talent
- Identified new referral sources by building strong relationships with other businesses
- Strong ability to Manage multiple projects and assignments.
- Negotiated lease/contracts with contractors within Budget allocation, in a timely and reliable manner.
- Increased profit margins by 25% through comprehensive monitoring of kitchen and employee activities, scheduling, food ordering, and effectively crossed trained employees to ensure maximum productivity.
Sales Manger
Elian
07.1987 - 07.2003
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Established and cultivated solid business relationships with new or existing customers.
- Increased sales revenue by developing and implementing effective sales strategies.
- Recruited and hired top-level talent to add value and expertise to sales department.
Education
Master of Science - Industrial Psychology
Brooklyn College
Brooklyn, NY06.2009
Bachelor of Arts - Psychology
Queens College
Queens, NY06.2003
Skills
- Exemplary communication skills
- Policy and procedure implementation
- Professional relationships
- Research and facts collecting
- Community outreach
- Loss prevention
- Microsoft Office
- Planning
- Critical thinking
- Cost analysis and savings
- Recruiting and hiring
- Supervision and training
- Purchasing and planning
- Employee development
- Customer retention
- Financial administration
- Schedule management
- Leadership
- Reliable and trustworthy
- Excel and spread sheet
- Loss prevention
- Payroll
- Customer and employee retention
Timeline
Group Home Manager
HASC
01.2023 - Current
Food Service Manager/Floor Manager
Brooklyn Bagel & Deli
01.2020 - 12.2022
Manager/Marketing Liaison
Cafe Paris
11.2010 - 10.2020
Sales Manger
Elian
07.1987 - 07.2003
Master of Science - Industrial Psychology
Brooklyn College
Bachelor of Arts - Psychology
Queens College
Similar Profiles
Sharona BentsurSharona Bentsur
Group Home Manager at HASCGroup Home Manager at HASC
Beata PersaudBeata Persaud
Special Needs Nanny at HASCSpecial Needs Nanny at HASC
Tamara MuselianiTamara Museliani
Special Education Coordinator at HASCSpecial Education Coordinator at HASC