Summary
Overview
Work History
Education
Skills
Timeline
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Sharona Boshell

GROVETOWN,Georgia

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

26
26
years of professional experience

Work History

Dispatcher

FOCI RIDES 4 YOU Transportation
10.2023 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Closely monitored dispatch board to triage and prioritize over 80-100 daily calls.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Directed dispatching, routing, and tracking of 5 fleet vehicles.

Dispatcher

Yellow Cab Of Augusta LLC
01.1998 - Current
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 23-40 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Received new orders, prepared documentation, and assigned personnel.
  • Tracked and monitored vehicle performance and maintenance.
  • Directed dispatching, routing, and tracking 23-40 fleet vehicles.

Education

Associate of Science - Medical Assisting

Miller Motte Technical School
Augusta , Ga
07.2014

GED -

Augusta Technical College
Augusta, GA
03.2012

Skills

  • Work Order Management
  • Route Navigation
  • Data Entry
  • Schedule Management
  • Customer Relations
  • Dispatch Coordination
  • Customer Relationship Management
  • Routing Orders
  • Prioritizing Calls
  • Telephone Etiquette
  • Attention to Detail
  • Dispatching Procedures
  • Updating Logs
  • Organizational Skills
  • Effective Communication
  • Customer Service
  • Time Management
  • Computer Proficiency
  • Conflict Resolution
  • Problem Solving
  • Dispatch Software
  • Customer Request Management
  • Service Vehicle Dispatch

Timeline

Dispatcher

FOCI RIDES 4 YOU Transportation
10.2023 - Current

Dispatcher

Yellow Cab Of Augusta LLC
01.1998 - Current

Associate of Science - Medical Assisting

Miller Motte Technical School

GED -

Augusta Technical College

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Sharona Boshell