Sharona White
Carrollton,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Account Specialist
Siplast
02.2023 - Current
- Consulted with businesses to supply accurate product and service information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated with customers to address order inquiries, changes and cancellations.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Established trust with clients through diligent follow-up and transparent communication, leading to repeat business and long-term customer relationships.
Patient Care Coordinator
Fast New Smile
03.2021 - 06.2022
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Explained treatment choices to patients and helped determine best options.
Treatment Coordinator
Tooth HQ
11.2019 - 02.2021
- Reviewed X-rays to help patients determine best treatments.
- Explained treatment choices to patients and helped determine best options.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and filed medical records.
Lead Dental Assistant
Creve Coeur Dental
08.2014 - 06.2019
- Prepared patient X-rays and images for review by dentist.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Explained treatment procedures and instructed patients on home care guidelines.
- Scheduled and confirmed patient appointments.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients by giving oral hygiene, plaque control, and postoperative instructions.
Education
Certification - Dental Assisting
Missouri College
St Louis, MO06.2012
Skills
- Microsoft Office proficiency
- Account Administration
- Problem-Solving
- Written Communication
- Customer Service
- Microsoft Word
- MS Office
- Decision-Making
Timeline
Account Specialist
Siplast
02.2023 - Current
Patient Care Coordinator
Fast New Smile
03.2021 - 06.2022
Treatment Coordinator
Tooth HQ
11.2019 - 02.2021
Lead Dental Assistant
Creve Coeur Dental
08.2014 - 06.2019
Certification - Dental Assisting
Missouri College
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