Customer Excellence
Sharon Williams
Realtor- Sr. Sales Counselor
Benicia,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
25
25
Work History
Licensed Professional Realtor
Coldwell Banker Solano Pacific
01.2022 - Current
- Closed 12/2023 in top 10% of Coldwell Banker Realty franchise nationwide.
- Mentor new agents, providing valuable guidance on industry best practices and strategies for success in the real estate market.
- Fostered trust among clients by maintaining strict confidentiality regarding personal information during each transaction agreement period.
- Consistently expanding client base through effective prospecting techniques and referrals from satisfied customers.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Streamline contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Accompany buyers on visits of homes and inspections of properties to advise on suitability and value of homes.
Transaction Coordinator & Realtor
EN Associates
01.2020 - 01.2022
- Organized and maintained digital files for easy access, streamlining the document retrieval process during audits or inquiries.
- Facilitated successful closings by coordinating with escrow officers, lenders, inspectors, appraisers, and other professionals involved in the process.
- Assisted in training new team members on company protocols, software usage, and best practices for transaction coordination.
- Resolved issues between parties involved in the transaction diplomatically while maintaining professionalism at all times.
- Kept stakeholders informed about progress updates regularly through clear communication channels such as email or phone calls.
Labor Relations Rep. II
BART - Bay Area Rapid Transit
01.2019 - 01.2020
- Implemented innovative dispute resolution techniques that led to fewer formal complaints filed against organization.
- Informed company leadership about key labor market trends through detailed reports and presentations, guiding organizational strategy decisions.
- Established cooperative working relationships with external partners including union representatives, regulatory agencies, legal authorities.
- Official note-taker for weekly meetings with attorneys, OCR, stakeholders and Sr. leadership.
- Evaluated existing labor relation policies for 8.5 Collective Bargaining Agreements. Recommending updates as needed to maintain relevancy in changing workforce landscape.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Facilitated mediation sessions between employees and management during high-stakes situations to achieve amicable outcomes without escalation into legal proceedings.
Operations Manager
Health Care Services Group (Contract)
01.2019 - 01.2019
- Developed and implemented policies, procedures, and protocols for cleaning, disinfection, waste management, and infection control in compliance with regulatory requirements, and OSHA.
- Conducted regular performance reviews, and annual evaluations to implement areas of improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed full cycle recruitment, onboarding and training of new hires to fulfill and maintain department retention.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints. Reduced overall overtime by 33%.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Recruitment Specialist II - Employment Programs Coordinator
The Pasha Group
01.2017 - 01.2019
- Conducted full-cycle recruitment for C-suite, Sr, level and labor positions for CA, HI, NV, MD & TX. On average, 40 plus hires per month.
- Increased diversity within organization by implementing inclusive recruiting strategies to attract wide range of talent.
- Circle of Excellence onboarding and orientation to ensure new hire unforgettable experience, and maintain high company retention.
- Collaborate with HR and hiring managers to implement strategies and goals that promote diversity and inclusion
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Analyzed recruitment metrics regularly to identify trends and areas for improvement in sourcing strategies or processes.
- Initiated and completed full investigations for HR General, and Sr. leadership
- Maintained updated database of potential candidates for future opportunities, allowing for quick access to qualified talent pool.
Manager of Environmental Services
Kaiser Permanente Hospital
01.2017 - 01.2019
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement for Oakland, Richmond and San Leandro, CA campuses.
- Processed all monthly expense reports, and signed off on monthly payroll.
- Arranged calendar and travel for management team.
- Hosted weekly meetings with supervisors and union stewards.
- Coordinated response efforts during environmental emergencies or incidents promptly addressing any potential impacts on human health or environment.
- Developed training guidelines for OSHA, DOT, and Steri-Cycle requirements.
- Managed team of over 175 employees: housekeepers, groundskeepers, and laundry personnel, to ensure efficient workflow and optimal staffing levels.
- Cultivated strong working relationships between various departments promoting organization-wide culture of environmental stewardship.
- Conducted quarterly training for JCAHO inspections.
Education
Bachelor of Arts - Business Communications
Diablo Valley College
Pleasant Hill, CA08.2015
Skills
- Strong organizational skills
- Conflict Resolution
- Key stakeholder relationship building
- Phone and Email Etiquette
- Sales expertise
- Project management abilities
- CRM software proficiency
- Scheduling
- Microsoft Office Suite
- Negotiation expertise
- Medical Terminology
- HIPAA Compliance
References
Personal and professional references upon request
Affiliations
- Ambassador - City of Benicia Chamber of Commerce
- Ambassador - City of Richmond Chamber of Commerce
Timeline
Licensed Professional Realtor
Coldwell Banker Solano Pacific
01.2022 - Current
Transaction Coordinator & Realtor
EN Associates
01.2020 - 01.2022
Labor Relations Rep. II
BART - Bay Area Rapid Transit
01.2019 - 01.2020
Operations Manager
Health Care Services Group (Contract)
01.2019 - 01.2019
Recruitment Specialist II - Employment Programs Coordinator
The Pasha Group
01.2017 - 01.2019
Manager of Environmental Services
Kaiser Permanente Hospital
01.2017 - 01.2019
Bachelor of Arts - Business Communications
Diablo Valley College
Similar Profiles
Kevin WolfKevin Wolf
Intern at Coldwell BankerIntern at Coldwell Banker
Nichole KooistraNichole Kooistra
Real Estate Agent at Coldwell Banker SchmidtReal Estate Agent at Coldwell Banker Schmidt
Kathleen CottonKathleen Cotton
Realtor - Mentor/Real Estate Agents at Coldwell BankerRealtor - Mentor/Real Estate Agents at Coldwell Banker