SHARON PARRISH

• Conducted client assessments to determine eligibility for social services programs.
• Documented case notes accurately to maintain compliance with agency standards.
• Managed caseload efficiently, prioritizing tasks to meet client needs and deadlines.

Process invoices for 20 or more companies.

Processed credits for damages received during shipment.

Processed spreadsheet and asked for copies of missing invoices to process.

Communicated with the vendors about shortages and replacement items.

• Maintained accurate inventory records using warehouse management systems.
• Assisted in preparing documentation for customs clearance and shipping compliance.
• Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
• Packed boxes and stock using organizational guidelines.
• Placed bracing, straps and other protective devices onto items in transit to prevent damage.
• Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
• Reviewed work orders before starting work to determine necessary materials and meet deadlines.
• Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
• Protected items by wrapping in cling film, padded moving blankets and tape.

• Managed customer accounts to ensure timely collection of outstanding balances.
• Communicated with clients via phone and email regarding payment arrangements.
• Assisted in training new collectors on company policies and procedures.
• Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
• Reached out to customer to pursue payments, remind of obligations and discuss default procedures.
• Processed payments over phone and set up recurring drafts.

• Maintained organized product displays to enhance shopping experience and promote sales.
• Operated point-of-sale systems for efficient transaction processing and customer service.
• Engaged with customers to build rapport and foster loyalty through excellent service.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

• Managed daily operations and staff scheduling to ensure optimal store performance.
• Trained and mentored team members to enhance customer service skills.
• Implemented inventory management practices to maintain stock levels efficiently.
• Coordinated promotional events to drive customer engagement and sales initiatives.
• Oversaw compliance with safety regulations and company policies in all operations.
• Conducted regular team meetings to communicate updates and foster collaboration.
• Resolved customer complaints promptly to maintain a positive shopping experience.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Recruited and hired qualified candidates to fill open positions.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Conducted performance evaluations, providing feedback and coaching for team development.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
• Trained new pharmacy staff on procedures and customer service standards.
• Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
• Participated in continuing education and training to stay current with pharmacy practices and technology.