Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Christina Dasari

Ottawa,ON

Summary

Detail-oriented and data-driven professional with over 2.5 years of experience as a Business Analyst in the EdTech industry and currently working at The Home Depot Canada as a Kitchen Designer. Proven ability to translate business needs into actionable insights, streamline operations, and support cross-functional teams through data storytelling and stakeholder collaboration. Skilled in performance analysis, user engagement strategies, and vendor coordination. Known for driving data literacy, leading feedback loops for new product initiatives, and enhancing the post-sale customer experience through seamless execution with internal teams and vendors. Passionate about leveraging data to improve customer experience and drive business impact in fast-paced, retail-focused environments.

Overview

5
5
years of professional experience

Work History

Kitchen Designer

Home Depot of Canada
Ottawa, ON Canada
04.2023 - Current
  • Utilize design software (Kitchen 2020) to deliver customized kitchen layouts and quotes aligned with customer needs.
  • Prepared detailed cost estimates for proposed projects based on labor costs and material expenses.
  • Ensured compliance with applicable building codes and regulations.
  • Organized showroom displays according to current trends in kitchen design.
  • Maintained a library of catalogs featuring cabinetry, countertops, tile, flooring, lighting, and other products.
  • Evaluated customer needs and preferences to recommend appropriate design solutions.
  • Collaborated with contractors and suppliers to ensure accurate measurements and specifications were met.
  • Collaborate with the Project Support Centre (PSC) and vendors to ensure seamless post-sale execution of kitchen projects.
  • Support installations by resolving issues, managing design updates, and coordinating across teams.
  • Serve as a key liaison between customers, installers, and support teams to maintain project accuracy and satisfaction.

Business Analyst

WhiteHat Jr
Mumbai, India
04.2020 - 10.2022
  • Collaborated with sales, operations, and product teams to analyze business performance, identify trends in customer behavior, and support strategic decision-making.
  • Monitored key performance indicators (KPIs), such as lead conversion, demo attendance, and course enrollment, to optimize sales funnels and improve efficiency.
  • Created daily and weekly Excel dashboards to track team performance, trial class outcomes, and revenue metrics, providing actionable insights to leadership.
  • Worked closely with the marketing team to evaluate campaign performance, and suggested data-backed improvements that helped increase lead-to-conversion rates.
  • Partnered with customer success teams to analyze churn data, identify reasons for student drop-offs, and suggest improvements in onboarding and engagement strategies.
  • Played a key role in streamlining internal reporting processes, reducing manual effort, and improving data accuracy for key business decisions.

Education

Bachelor of Technology - Civil Engineering

Sri Krishna Devaraya University
India
05-2024

Master of Engineering - Civil Engineering

Carleton University
Ottawa, Canada
01-2024

Skills

  • Microsoft Excel
  • Cost estimation
  • Project management
  • Performance monitoring
  • Customer relationship management
  • Sales forecasting
  • KPI tracking
  • Problem solving
  • Collaborative teamwork

Timeline

Kitchen Designer

Home Depot of Canada
04.2023 - Current

Business Analyst

WhiteHat Jr
04.2020 - 10.2022

Bachelor of Technology - Civil Engineering

Sri Krishna Devaraya University

Master of Engineering - Civil Engineering

Carleton University