Sharon D Munoz Arredondo
Raynham,MA
Summary
Communicative multitasking professional dedicated to providing elevated service and positive tasking completing results. Detailed organizer of operations with versatility in stressful circumstances. In constant looking for new and different opportunities in this competitive business world.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server Shift Leader
Fiesta Mexican Restaurant
East Bridgewater, MA
08.2020 - 07.2022
- Suggested menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Cultivated warm relationships with regular customers.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Sales Assistant
SURTREK South American Travel
Quito, Pichincha
02.2019 - 07.2019
- Developed and delivered engaging sales presentations to satisfy customer needs and expectations through trip design personalization.
- Organized sales paperwork, presented proposals and finalized trip designs.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Designed travel experiences based on a specific quotations according to destinies and budgets for each customer.
Internship Student
Urbano Express Ecuador
Quito, Pichincha
03.2018 - 09.2018
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Sorted, organized and maintained files.
- Interacted with intern customers by phone, email or in-person to provide information.
- Completed research, compiled data and assisted in timely reporting.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Translator and Interpreter, English Teacher
Stanford English Institute
San Rafael, Pichincha
08.2012 - 09.2016
- Prepared and implemented lesson plans covering required course topics.
- Administered assessments and standardized tests to evaluate student progress.
- Supported student skill development in alignment with personal and academic goals.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Worked with other teachers to support struggling students and provide thorough help to rectify comprehension issues.
- Cultivated relationships with parents for complete support network.
- Prepared comprehensive English curriculum for multiple classes.
- Led interesting and diverse group activities to engage students in course material.
- Developed on a usual basis the translations of different documents, and in-person and on-site translations as well; according to the needs and requirements of the institute.
- Developed basic, intermediate and advanced learning programs with its respective written material so students can achieve specific tests scores and approval within a more effective time frame.
Education
Bachelor of Commerce - International Business
UNIVERSITY OF THE ARMY FORCES ESPE
SANGOLQUI, ECUADOR07.2019
English Proficiency - English-as-a-Second-Language Education
Cambridge School of Languages
San Rafael, Ecuador11.2011
Skills
- Leading and sociable innate spirit
- Billing and Payment Processing
- Customer Needs Assessments
- Travel Itineraries and planning
- Creative and Expository Writing
- Learning Assessments
- Oral and Written Communications
- Discussion Facilitation
- Customer Relationships
Certification
EF SET English Certificate 74/100 (C2 Proficient)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender/Server Shift Leader
Fiesta Mexican Restaurant
08.2020 - 07.2022
Sales Assistant
SURTREK South American Travel
02.2019 - 07.2019
Internship Student
Urbano Express Ecuador
03.2018 - 09.2018
Translator and Interpreter, English Teacher
Stanford English Institute
08.2012 - 09.2016
Bachelor of Commerce - International Business
UNIVERSITY OF THE ARMY FORCES ESPE
English Proficiency - English-as-a-Second-Language Education
Cambridge School of Languages
EF SET English Certificate 74/100 (C2 Proficient)
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