Sharonda Bender
Prattville,AL
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Baptist Health
03.2017 - Current
- Give patients injections or medications as directed by physicians and as permitted by state law
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Built strong relationships with patients through effective communication skills that foster trust in clinic's commitment to quality care.
- Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Assistant Manager
Sonic Drive-In
03.2011 - 03.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored approximately 8 junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stock outs while reducing overhead costs.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Diploma - Medical Assisting
Fortis College-Montgomery
Montgomery, AL01.2017
Skills
- HIPAA Compliance
- Patient Scheduling
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR
- Clinical Documentation
- Phlebotomy
- CPR
- Immunization Administration
- Medical Procedures
- Laboratory Specimen Collection
- Sterilization techniques
- Specimens collection and processing
Certification
- AED Certification
- Certified Medical Assistant
- CPR Certification
- BLS Certification
Timeline
Medical Assistant
Baptist Health
03.2017 - Current
Assistant Manager
Sonic Drive-In
03.2011 - 03.2018
Diploma - Medical Assisting
Fortis College-Montgomery
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