SHARONDA BROWN
Snellville,GA
Summary
Customer-oriented Store Manager offering over 16 1/2 years of experience in retail operations, sales and service team leadership and profitability strategies. I'm organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. I recruit, trains, develops and manages team of store associates and assistant managers. I'm skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams. I can adapt to any situation, resolve any issue weather internal or external. I show empathy and a all around fair person. Hands-on, client-oriented banking professional implements creative investment strategies. Dedicated to continuous improvement of modeling and statistical analysis.
Overview
18
18
years of professional experience
Work History
Branch Banker
PNC Bank
Suwanee, GA
06.2022 - Current
- Greet clients, identified clients needs and provided appropriate banking services.
- Attended staff meetings regularly to stay informed about changes in policy or procedure.
- Performed daily branch operations
- Adhered to all laws applicable to banking operations while providing exceptional service to clients.
- Maintained accurate records of all clients interactions using the bank's database system.
- Managed account information including updating addresses, phone numbers and email addresses.
- Trained new employees on proper procedures related to customer service, sales techniques and operational policies.
- Processed wire transfers, money orders and stop payment requests in accordance with established procedures.
- Assist clients with opening new accounts, processing deposits and withdrawals, cashing checks and making loan payments.
Store Manager
Marshalls
Brookhaven, GA
08.2016 - 06.2022
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Assistant Manager
Marshalls
Buford, GA
08.2013 - 08.2016
- Coordinated with other departments to ensure smooth flow of operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Ensured compliance with safety regulations and company policies.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Sales Associate
Marshalls
Dunwoody, GA
10.2006 - 08.2013
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
High School Diploma -
Dunwoody High School
05.2005
Skills
- Customer Service
- Leadership
- Communication skills
- Cash Handling
- POS System Operation
- Inventory Control Procedures
- Time Management
- Cash Handling Accuracy
- Sales Goals Attainment
- Display Setup
- Verbal and Written Communication
- Retail Loss Prevention
- Payroll Management
- Stocking and Receiving
- Policy and Procedure Adherence
- Product Recommendations
- Merchandising Knowledge
- Teamwork and Collaboration
- Order Processing
- Problem-Solving
- Retail Store Operations
- Friendly and Outgoing
- Team Player Mentality
- TVS
- Kronos
- Retail loss prevention
- Sales Development
- Strategic Planning
- Positive and professional
- Client Account Management
- Product Sales
Timeline
Branch Banker
PNC Bank
06.2022 - Current
Store Manager
Marshalls
08.2016 - 06.2022
Assistant Manager
Marshalls
08.2013 - 08.2016
Sales Associate
Marshalls
10.2006 - 08.2013
High School Diploma -
Dunwoody High School