Sharonda Byest
Oklahoma City,OK
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CCA
USPS
Oklahoma City, OK
03.2024 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Medical Assistant
St. Anthony's Hospital-Central
Oklahoma City, OK
02.2022 - 02.2024
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Registered new patients into practice management software program accurately entering demographic information.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Organized patient charts before each day's clinic sessions began.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Provided assistance to medical staff in performing minor surgical procedures.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Educated patients about medications, procedures and physician's instructions.
Program Coordinator
OKCYC
Norman, OK
04.2018 - 02.2022
- Maintained up-to-date records related to program activities.
- Monitored program budgets, expenditures, and resource utilization while making recommendations as needed.
- Assisted in developing training materials and providing instruction on how to use them effectively.
- Coordinated meetings with stakeholders to ensure effective implementation of program initiatives.
- Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Prepared reports on progress towards program goals for management review.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Provided guidance and support to program participants in navigating resources, services, and opportunities.
- Delegated tasks to staff and volunteers during organized events.
- Led team meetings to communicate updates, gather feedback, and align on goals.
Education
Associate of Arts - Medical Assistant
Concord Career College
Memphis, TN06-2011
Skills
- Friendly, Positive Attitude
- Conflict Resolution
- MS Office
- Analytical Thinking
- Active Listening
- Dependable and Responsible
- Medical Billing
- HIPAA Compliance
- Phlebotomy
- Clinical Documentation
- Hospice Care
Certification
- medical assistant
Timeline
CCA
USPS
03.2024 - Current
Medical Assistant
St. Anthony's Hospital-Central
02.2022 - 02.2024
Program Coordinator
OKCYC
04.2018 - 02.2022
Associate of Arts - Medical Assistant
Concord Career College
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