SHARONDA CLEMENT
Fayetteville,NC
Summary
Reliable Manager demonstrating high level of ownership and initiative with over 10 years of experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Detail-oriented Patient Service Representative with outstanding treatment knowledge and stellar communication skills. Successful at coordinating between patients and professionals and offering comprehensive patient education. Committed to organization and time management. Hardworking Peer Tutor motivated to transform student's professional lives by implementing successful strategies that make differences in all areas. Dedicated to teaching and setting solid example for character. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Contracted Worker
Creative Solutions
Fayetteville, NC
01.2006 - Current
- Awarded contracts with Total Women's Health and Choices in Wellness for front-office administration, marketing, and billing, showcasing proficiency in medical billing and administration to include appeals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Researched potential partners in order to expand services offered.
- Oversaw budgeting and financial management.
- Provided direction and guidance to employees.
- Ensured compliance with applicable laws and regulations related to business operations.
- Created marketing campaigns to attract new customers.
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Developed policies and procedures for the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Collaborated with other owners on joint ventures and shared resources.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Developed and implemented successful sales strategies to meet business goals.
- Led startup and creation of operational procedures and workflow planning.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Managed sales presentations to promote product and brand benefits.
Learning Coach
- Functioned as a Learning Coach, offering mentorship and training to new hires while conducting quality assurance reviews.
- Assessed student progress through formative and summative assessments.
- Provided personalized instruction to students based on their individual learning needs.
- Facilitated positive classroom climate conducive to learning by modeling appropriate behavior expectations.
- Provided guidance and support to students in order to facilitate successful completion of assignments.
- Engaged in professional development activities related to best practices in education.
- Encouraged critical thinking skills among learners by presenting real-world problems and solutions.
- Monitored student achievement data as part of an ongoing evaluation process.
- Monitored student progress and provided feedback on assignments to ensure quality standards were met.
Healthcare Customer Account Manager
- Managed healthcare customer accounts, overseeing preauthorization, pre-determination, and detailed notes, demonstrating proficiency in medical billing and insurance claims.
- Collaborated with internal teams to ensure timely resolution of customer issues.
- Created detailed reports of customer accounts including contact information, billing history, payment status, and account activity.
- Provided customer service to existing clients by responding to inquiries and resolving complaints.
- Ensured compliance with relevant laws and regulations related to customer relations.
- Implemented feedback loops between customers and the organization in order to improve service quality.
- Offered technical support when needed during onboarding processes or troubleshooting incidents.
- Performed audits of customer accounts to ensure accuracy of data entry.
- Collaborated with other departments to ensure smooth delivery of services to customers.
- Developed relationships with customers through proactive communication and follow-up activities.
- Maintained accurate records of customer interactions using CRM software.
- Developed strategies for improving customer retention rates.
- Provided training sessions for new employees on best practices in client relations management.
- Executed successful and timely delivery of solutions to meet accounts' needs.
- Increased business with existing clients by identifying areas needing improvement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Identified customer needs by asking questions and advising on best solutions.
Customer Service Representative
- Provided end-to-end customer service, handling inbound calls and conducting follow-ups, emphasizing expertise in healthcare reimbursement.
Internet Help Desk Associate
- Provided exceptional customer service as an Internet Help Desk Associate, resolving access issues to online medical records on a first-call basis, ensuring prompt and efficient problem resolution.
Cash Office Associate
- Assisted in various office functions, including cash office procedures, balancing cash registers, and store balancing, demonstrating attention to financial details and potential billing issues.
Billing/Expense Manager
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Organized special events such as conferences or training sessions for employees.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Initiated new projects that resulted in increased productivity across all departments.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
Transportation Billing Manager
- Successfully managed two individual departments, including a call center and billing department, with a team of up to 40 personnel, ensuring smooth operations and efficient customer service.
- Prepared monthly reports on accounts receivable status and aging analysis.
- Worked with customers to resolve billing disputes in a timely manner.
- Researched complex billing issues using internal resources and external sources as needed.
- Developed and implemented billing procedures to ensure accurate data entry and timely payment collection.
Education
High School Diploma -
Westover High School
Fayetteville, NC06-1993
Skills
- Attitude
- Knowledgeable
- Billing and Collections: A/P
- Recordkeeping: Medical Records & NEW HIRES
- Aptitudes: Excellent Communication Skills
- Sales and up selling
- Quick learner as to billing software and job responsibilities to include J D Edward and computerized rating system
- 10 years of using Quickbooks
- Knowledgeable in medical terminology from working as a Certified Nurse's Aide and Phlebotomist
- Problem-solving skills
- Adaptable nature
- Verbal and written communication
- Concept explanation techniques
- Collaboration
- Group and individual instruction
Certification
- Phlebotomist
- Nurse's Aide
- Trainer
- Team Lead
Accomplishments
- Awarded two year contract with Total Women's Health in front office administration
- Received 2003 'Above and Beyond Award' for Excellence in customer service.
References
References available upon request.
Timeline
Owner/Contracted Worker
Creative Solutions
01.2006 - Current
Learning Coach
Healthcare Customer Account Manager
Customer Service Representative
Internet Help Desk Associate
Cash Office Associate
Billing/Expense Manager
Transportation Billing Manager
High School Diploma -
Westover High School
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