Sharonda Ferguson
Blink Health
Killeen,TX
14
years of professional experience
Knowledgeable CPhT with a strong background in retail and mail order pharmacies. Effectively and efficiently complete recalls, RTS, and PCQ’s in timely manner. Very knowledgeable with state regulations and HIPAA.
Work History
CPhT
4 Months- Followed safety protocols to ensure compliance with health regulations
- Organized workspaces to enhance efficiency in daily operations
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Packed and dispensed medication
Pharmacy Technician
5 Years 5 Months- Assisted pharmacists in dispensing medications and verifying prescription accuracy.
- Managed inventory levels, ensuring timely restocking of pharmaceuticals and supplies.
- Provided exceptional customer service, addressing patient inquiries regarding medications and health products.
- Maintained cleanliness and organization within pharmacy workspace to uphold safety standards.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Support Manager
7 Years 2 Months- Developed and implemented support processes to enhance customer satisfaction and service efficiency.
- Trained team members on best practices for handling customer inquiries and issue resolution.
- Analyzed support metrics to identify trends and recommend improvements to workflows.
- Facilitated cross-departmental communication to streamline issue escalation and resolution procedures.
- Managed daily operations to ensure smooth functioning of the support department.
- Monitored employee and customer interactions to assess quality of service.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.
- Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
Education
High School or GED
Skills
Teamwork and collaboration
Problem solving
Continuous improvement
Staff management
Regulatory compliance
Quality assurance
Customer service expertise
Customer service understanding
Customer service
Timeline
CPhT
Blink Health
03.2026 - CurrentRead More
Pharmacy Technician
CVS Pharmacy
10.2020 - 03.2026Read More
Support Manager
Walmart Corporation
05.2012 - 07.2019Read More
St. Louis Community College
High School or GED
Read More