Sharonda Gaskin
Orlando,FL
Summary
Objective to secure a professional career in Customer Service/Administrative Field to maintain the standard of excellence in congruence with the company’s mission. Summary of qualifications Detail Oriented. With a smile you can hear through the phone. Great with people, work well under pressure, with little or no supervision Work with Excel, Microsoft, Word, and Windows XP. Team player and dependable person.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
HSN
Tampa, FL
01.2017 - Current
- Work from home by inbound calls from customers to place orders for shopping
- Billed customers for payments set up for goods, or past due amounts
- Conferred with different departments to assure customer account was satisfied
- Tracked shipments, Updated account information, processed rebills, and transferred calls.
Tier 1 Agent
Sedgwick
Orlando, FL
01.2015 - 01.2017
- Processed client employee benefits and open enrollment
- Took information for initial application for start of benefits
- Conferred with lawyers and doctors to update case information
- Provided case status deadlines, benefit amounts and deposit dates.
Administrative Assistant
Collis Roofing
Longwood, FL
01.2011 - 01.2014
- Dispatched and scheduled technicians to home sites
- Worked directly with builders and homeowners
- Processed repairs and warranties invoices payments and updated accounts
- Resolved customer complaints and provided customers with prestigious customer service.
Customer Service Agent
NTSI Institute
Winter Park, FL
01.2006 - 01.2011
- Operate telephone to answer, screen and forward calls.
- Over seen online traffic course and assisted students with any and all request.
- Worked with DMV to update and verify driving records for completion of traffic course.
- Heard and resolved complaints from customers.
- Transmitted information or documents to customers through email, fax, and or mail.
Education
Associates Degree -
Columbia College
2007
Skills
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Customer Account Management
- Data Entry and Maintenance
- Order and Refund Processing
- Upselling Products and Services
Timeline
Customer Service Representative
HSN
01.2017 - Current
Tier 1 Agent
Sedgwick
01.2015 - 01.2017
Administrative Assistant
Collis Roofing
01.2011 - 01.2014
Customer Service Agent
NTSI Institute
01.2006 - 01.2011
Associates Degree -
Columbia College
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