Sharonda Grant

Perform clerical and secretarial and receptionist activities;

Wait time management, finding assistance and general customer service for all patients and within clinic.

Coordinate daily scheduling of clinic in conjunction with team lead, nurses and providers.

Expedite completion of daily scheduling to ensure patients are scheduled for new and future appointments when possible.

Make scheduling decisions as necessary to ensure utilization of Epic templates.

Resolve schedule conflicts and authorization and modification as appropriate.

Ensure referral que worked and appointment assigned within clinic timelines.

Provide exceptional customer service while performing other job duties assigned.

Interview patients on services received and experience during treatment.

Listen intently while typing accurate notes in computer .

Also navigate between different computer applications to provide resources.

Build loan profile, maintain checklist.

Process loan documents and provide customer support.

Review credit reports,

Calculate income, validate documents before submitting.

Facilitated employment and criminal background check

Implementing a tracking database for employee

Verified patient eligibility and claims status.

Examine insurance coverage, deductible and possible insurance payment and balance

• Administered continuous and 12-lead electrocardiogram monitoring. Tested patient cardiac activity with specialized equipment to conduct tests such as echocardiograms, phonocardiograms and electrocardiograms. Operated diagnostic systems, adhering to all protocols to minimize machine damage and patient injury.