Sharonda Hall
Clinical Certified Medical Assistant
Wilmington,DE
Summary
Conscientious Healthcare professional offering over 25 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
9
9
years of professional experience
14
14
years of post-secondary education
2
2
Certifications
Work History
Clinical Certified Medical Assistant
Quality Family Care (integrated with Christiana Care Hospital)
2020.08 - Current
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed or scheduled preventive maintenance on equipment to promote longevity of use, troubleshooting technical issues and coordinating repairs.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Educated patients on preventative care measures, effectively reducing risk of future health complications.
- Reduced wait times for patients by maintaining organized schedule and swiftly preparing examination rooms.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Oriented and trained new staff on proper procedures and policies.
Certified Nursing Assistant
North American Spine and Pain
2018.06 - 2020.06
- Scheduling of new patients, established patients and procedures, answer phone calls, prior authorization for medications, vitals and triage, urine screens, uploading and scanning documents in EHR, medical records, completing auto and work comp claims, opening and closing office, collecting co-pays and payments, insurance verification
- Built rapport with patients and families, providing emotional support during difficult times.
- Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Collected and documented patient medical information such as blood pressure and weight.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Supported needs of 20+ residents under long-term care
Certified Medical Assistant
Pridestaff
2017.01 - 2018.07
- Travel Medical Assistant that worked at PCP office
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
Medical Assistant
Center for Interventional Pain and Spine
2015.01 - 2018.06
- Triage patients, Vitals, scribed for physicians, scheduled patients with/without intrathecal pain pumps, urine screening , documenting and sending to lab, prior authorizations for medications, refills for medications, DHIN and PMP checks , dispense medication for MVA and Work Comp claims, uploading in EMR system , fill in for front desk when needed; collecting co-pays, use of Navinet, fax, copying and scanning, EMR - Arete, Greenway, PDS (scheduling)
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Clinician Assistant
Connections Community Support Programs DDS
2015.01 - 2016.01
- Coordinated care for complex patients by collaborating with multidisciplinary healthcare teams, ensuring optimal outcomes for each patient.
- Provided compassionate end-of-life care to terminally ill patients, offering emotional support to both patients and their families during difficult times.
- Acted as a liaison between medical providers, case managers, social workers, and insurance companies to ensure seamless coordination of services for patients with complex needs.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Documented care actions by completing records and logs in medical software system.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
Education
Drug And Alcohol Counseling
Delaware Technical & Community College
2001.05 - 2015.05
Medical Assistant/ Phlebotomy, Diploma , CCMA certified - Medical Assisting
Harris School of Business
2001.05 -
Skills
Electronic Health Records
Certification
CCMA
Timeline
Clinical Certified Medical Assistant
Quality Family Care (integrated with Christiana Care Hospital)
2020.08 - Current
Certified Nursing Assistant
North American Spine and Pain
2018.06 - 2020.06
Certified Medical Assistant
Pridestaff
2017.01 - 2018.07
Medical Assistant
Center for Interventional Pain and Spine
2015.01 - 2018.06
Clinician Assistant
Connections Community Support Programs DDS
2015.01 - 2016.01
Drug And Alcohol Counseling
Delaware Technical & Community College
2001.05 - 2015.05
Medical Assistant/ Phlebotomy, Diploma , CCMA certified - Medical Assisting
Harris School of Business
2001.05 -
CCMA
CPR/ AED
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