Sharonda Hawk
Lumberton,NJ
Summary
Experienced banking professional with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Overview
19
19
years of professional experience
Work History
Office Assistant/Account Representative
Farnsworth and Semptimphelter
Lumberton, NJ
10.2017 - 04.2019
- Assist manger in monthly account reconciliation and reporting
- Accounts payable and receivable
- Insurance claims reconsideration
- Speak with insurance companies for timely filing of claims
- Insurance and patient billing
- Payment posting
- General office duties
Branch Banker IV
BB&T Corp
Winston Salem, NC
11.2014 - 10.2017
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Conducted analysis to address deficiencies in compliance which lead to a more secure work environment
- Provided onsite training.
- Planned and executed sales strategies among team which lead to our branch being recognized as top revenue producers
- Building long term relationships with clients in person and over the phone
Banking Specialist
TD Bank Mt. Laurel NJ BAA , MT L A URN EL
, NJ
03.2013 - 11.2014
- Answer approximately 80-100 calls daily, resolving customer concerns in a timely and efficient manner.
- Review account(s) and customer relationship to help identify sales and service opportunities.
- Provide in depth look into the Banking Specialist role by assisting both Contact Center and external employees through shadowing.
- Adhere to all Compliance standards by authenticating all customers, reviewing product disclosures and applicable fees.
- Adhere to productivity metrics including Adherence, calls per hour and fee refunds.
- Assist customers with account related inquires as well as Online Banking log in difficulties.
- Remain up to date on Bank changes in order to adequately provide customer support
Assistant Banking Center Manager
Bank Of America Corp
Charlotte, NC
11.2005 - 11.2008
- Oversee the flow of cash and financial instruments
- Evaluate financial reporting , accounting and collection procedures
- Make recommendations for changes to procedures, operating systems and other financial control systems
- Approve, reject or coordinate the approval or rejection of lines of credit, real estate and personal loans
- Network within communities to find and attract new business
- Prepare operational risk reports for management analysis
- Recruit staff and oversee training programs
- Plan, direct and coordinate the activities in branches and other departments within the company, such as: lending, brokerage firms, risk and insurance departments
Teller Operations Specialist
Bank Of America Corp
Charlotte, NC
01.2003 - 11.2005
- Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment and skill of personnel.
- Participate in budget preparation and administration, coordinating purchasing and documentation, and monitoring departmental expenditures.
- Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, and disciplinary measures.
- Monitor employees' work levels and review work performance.
- Develop, implement, and evaluate maintenance policies and procedures.
- Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
Senior Sales and Service Supervisor
Bank Of America Corp
Charlotte, NC
10.2000 - 02.2003
- Recruit interview and select employees
- Make recommendations to management concerning staffing issues and procedures
- Prepare and issue work schedules, using scheduling models
- Evaluate job performance and conformance to regulations and recommend appropriate action level
- Provide employees with guidance in resolving difficult or complex issues
Education
Completed coursework towards BSN-1994
Upsala College
East Orange, NJSkills
- Proficient in Microsoft Excel for financial modeling
- Skilled in Microsoft Office applications (Outlook, excel)
- Excellent communication skills, both written and verbal
- Extensive experience in financial services and staff development
Timeline
Office Assistant/Account Representative
Farnsworth and Semptimphelter
10.2017 - 04.2019
Branch Banker IV
BB&T Corp
11.2014 - 10.2017
Banking Specialist
TD Bank Mt. Laurel NJ BAA , MT L A URN EL
03.2013 - 11.2014
Assistant Banking Center Manager
Bank Of America Corp
11.2005 - 11.2008
Teller Operations Specialist
Bank Of America Corp
01.2003 - 11.2005
Senior Sales and Service Supervisor
Bank Of America Corp
10.2000 - 02.2003
Completed coursework towards BSN-1994
Upsala College
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