Sharonda Haywood

Consistently met and frequently exceeded financial objectives.

•Increased referral business by 84% through aggressive cold-calling campaigns, referral incentives, and networking events.

•Analyzed economic trends to determine appropriate policy options.

• Provided ongoing support to existing clients regarding policy coverage and regulatory changes.

•Assisted customers in filing claims promptly.

•Developed and implemented creative strategies to market life insurance products.

•Delivered presentations on the benefits of purchasing life insurance policies.

•Followed up with customers post-purchase to ensure satisfaction with products and services.

•Negotiated contract terms with potential customers.

•Generated reports outlining sales performance, customer feedback, and other key metrics.

•Performed financial calculations related to premiums, commissions, and renewals.

•Cultivated new client relationships through personalized customer service.

• Created marketing materials such as brochures, flyers, and newsletters to promote products.

•Regularly updated knowledge of state laws governing life insurance policies.

•Resolved customer disputes or complaints efficiently and effectively.

•Explained complex life insurance concepts in simple terms to clients.

•Attended industry conferences to stay updated with regulatory changes and procedures.

• Researched various insurers to find the most competitive rates for customers.

•Advised clients on the best life insurance policies for their needs.

•Evaluated applications for accuracy and completeness before submission.

• Developed comprehensive training programs for new agents on proper sales techniques.

•Maintained accurate records of client interactions and transactions.

•Sold life insurance policies via telephone and assisted other agents with underwriting.

•Communicated with clients to understand their needs and identify the best policies for each case.

•Nurtured relationships with potential clients through regular communication and engagement.

•Coordinated with other financial professionals to offer comprehensive financial planning services.

•Collaborated with underwriters to facilitate the approval of applications.

•Completed detailed applications and ensured the accuracy of client information.

•Obtained underwriting approval by completing applications for coverage.

•Analyzed clients' financial situations to propose solutions aligned with their long-term goals.

•Stayed current with life insurance market trends and regulatory changes.

•Provided ongoing support and advice to clients regarding policy adjustments and updates.

•Delivered outstanding customer service, addressing client inquiries and concerns promptly.

•Offered policy guidance and management to promote asset protection.

•Utilized CRM software to manage client data and sales activities efficiently.

•Pursued professional development through insurance workshops, courses, and webinars.

•Implemented marketing strategies to attract new clients and retain existing ones.

•Developed prospects from current commercial customers, referral leads, or sales and trade meetings.

•Educated clients on the importance of life insurance and financial planning.

•Customized insurance policies to meet clients' specific needs and financial goals.

• Monitored policy renewals and contacted clients to discuss renewal options and changes.

•Achieved sales targets through effective client presentations and follow-up.

•Prepared and delivered presentations on life insurance products to groups and individuals.

•Provided death benefits by delivering policy proceeds and reassessing client needs.

•Assisted clients with claims processes, providing guidance and support.

•Conducted thorough needs analysis to recommend appropriate life insurance products.

•Conducted policy reviews to identify opportunities for additional coverage or adjustments.

•Participated in professional development opportunities to enhance insurance knowledge and sales skills.

• Developed marketing strategies to compete with other individuals or companies selling insurance.

• Calculated premiums and established payment methods.

•Developed and maintained a portfolio of clients through networking and referrals.

•Upsold products to policyholders and potential new clients.

•Provided leadership and training for new agents regarding industry best practices and company policies.

•Exceeded company sales goals for new policies.

•Explained coverage options to potential policyholders, answering questions and concerns.

• Conducted in-home and group presentations to provide detailed explanations of policy guidelines and benefits to clients and families.

•Developed appropriate quotes based on risk information.

•Achieved repeat business and referrals through personalized services.

•Strengthened traceability by developing organization systems for keeping records, reports, and agendas.

• Monitored clients' insurance coverages to ensure changing needs were met.

•Improved data collection accuracy by structuring systems for desktop spreadsheets.

•Met with division leaders and consultants to discuss strategies to increase sales.

•Calculated premiums and established payment methods, receiving customer payments and issuing receipts.

•Facilitated continuing service by processing changes in beneficiaries and analyzing policy loan applications.

•Stayed current on the latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.

•Contacted underwriters and submitted forms to obtain binder coverage.

•Strategized long-term business objectives by assessing customer feedback for direction on process improvements.

•Leveraged industry trends to shape solutions and approaches.

•Interviewed prospective clients to obtain data about financial resources and needs.

•Used mailings and phone solicitation and made presentations to groups at company-sponsored gatherings to gain new clientele.

•Sought out new clients and developed clientele by networking to find new customers.

•Counseled prospects and policyholders on coverage, limits, and regulations.

•Improved office operations by creating a material movement process to reduce backtracking of

• Operated cash register, collected payments, and provided accurate change.
• Assisted customers in finding specific products, answering questions, and offering product advice.
• Conducted field underwriting to onboard new clients.
• Sold various products by explaining unique features and educating customers on proper application or usage.
• Built and maintained relationships with peers and upper management to drive team success.
• Arranged new policies with appealing displays to encourage customer sales and updated existing policies.
• Fostered trusting relationships with customers through personal connections.
• Retained comprehensive knowledge of policies, services, and company guidelines to assist coworkers and customers.
• Answered incoming calls to provide information on sales products and services.
• Assisted teammates with sales-processing tasks to meet daily sales goals.
• Collaborated with sales team members to achieve group targets.
• Quickly addressed customer questions and resolved complaints in person, over the phone, and via email.
• Interacted with customers to understand their needs and identify suitable products and services.
• Stayed up-to-date on company products and services to support sales objectives.
• Maintained composure and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Conducted field underwriting to write personal line, fire, or life insurance for policyholders.
• Managed HR tasks, greeted visitors, and determined eligibility for company-provided physical therapy.
• Prepared invoices, coding, billing, reports, memos, letters, financial statements, verified insurance, and handled various documents using word processing, spreadsheet, database, and presentation software.
• Analyzed incoming memos, set up health fairs/marketing events, managed submissions, and planned report distribution.
• Performed general office duties, including basic bookkeeping, scheduling appointments, and maintaining a clean work environment.
• Conducted research, compiled data, and prepared papers for executives, committees, and board meetings. Attended monthly staff meetings to ensure adherence to underwriting procedures in the field.

• Conducted routine checks on new employees.
• Facilitated daily work activities and procedures to ensure a safe workplace.
• Assisted employees with the application process and oral communication to promote healthy habits and overall wellness before job placement.
• Monitored physical, emotional, and symptomatic changes in employees and arranged necessary medical care.
• Maintained accurate and timely employee records, updating the healthcare team on employee status.
• Fostered relationships with employees, employers, and healthcare teams to achieve individual care plan targets.
• Used mobility devices to transport employees.
• Examined and treated employee lacerations, contusions, and other physical symptoms, referring them to medical professionals when necessary.
• Recorded employees' height and weight for direct job sites.
• Communicated concerns regarding employee drug screenings to employers.
• Delivered high levels of care to employees undergoing drug screenings.
• Comforted employees and provided reassurance while complying with company worksite projects.
• Cultivated positive relationships with employees and expanded business through word-of-mouth referrals.
• Answered multiple phone lines and directed calls to the appropriate areas.
• Compiled, copied, sorted, and filed will-call boxes for next-day delivery.
• Operated office machines, such as photocopiers and scanners.