Sharonda Holmes
Katy ,TX
Summary
Accomplished Property Manager focused on cultivating positive tenant interactions and effectively managing complaints
Overview
6
6
years of professional experience
Work History
Property Manager
Asset Living
Houston , TX
07.2023 - Current
- Managed tenant inquiries and resolved maintenance requests promptly.
- Coordinated property inspections and ensured compliance with safety regulations.
- Assisted in preparing lease agreements and conducting move-in orientations.
- Maintained accurate records of tenant information and property management systems.
- Communicated with vendors to schedule repairs and service appointments efficiently.
- Implemented marketing strategies to attract prospective tenants to available units.
- Supported the financial management of properties through budget tracking and reporting.
- Handled resident complaints and expedited maintenance requests.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
Assistant Property Manager
Disrupt Property Manager
Houston , Texas
04.2022 - 06.2023
- Managed tenant communications and resolved inquiries swiftly.
- Coordinated property maintenance requests and scheduled timely repairs.
- Assisted in lease administration and ensured compliance with regulations.
- Conducted property inspections and reported maintenance needs effectively.
- Organized tenant events to foster community engagement among residents.
- Maintained accurate records of tenant applications and rental agreements.
- Supported marketing efforts by promoting available units through various channels.
- Collaborated with vendors to ensure quality service delivery for property upkeep.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
Leasing Manager
Velcap
Dallas , TX
02.2020 - 03.2022
- Managed leasing operations for residential properties ensuring compliance with policies.
- Conducted property tours for prospective tenants highlighting key features and amenities.
- Assisted in lease negotiations and prepared necessary documentation for lease agreements.
- Coordinated maintenance requests, ensuring timely responses to tenant issues and concerns.
- Maintained accurate tenant records and updated databases for efficient tracking and reporting.
- Developed marketing strategies to attract potential tenants through online platforms and community events.
- Trained new staff on leasing processes, customer service standards, and software systems.
- Collaborated with property owners to discuss leasing goals and property management best practices.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Resolved tenant complaints in a timely manner to maintain positive relationships.
Education
Associate of Science -
University of Phoenix
Tempe, AZ03-2020
Skills
- Lease administration
- Property inspections
- Tenant relations
- Budget tracking
- Marketing strategies
- Customer relationship management
- Community engagement
- Compliance management
- Effective communication
- Vendor coordination
- Problem solving
- Conflict resolution
Timeline
Property Manager
Asset Living
07.2023 - Current
Assistant Property Manager
Disrupt Property Manager
04.2022 - 06.2023
Leasing Manager
Velcap
02.2020 - 03.2022
Associate of Science -
University of Phoenix