Sharonda Hudson
Oglethorpe,GA
Summary
Hard-working professional with 13+ years of experience and a proven knowledge of customer service, customer satisfaction, and scheduling. Aiming to leverage my skills to successfully fill the Receptionist role at your company. Behavioral health skills scheduling testing,medication and therapy appointments for individuals and family counseling
Overview
20
20
years of professional experience
1
1
Certification
Work History
Receptionist At A Mental Health Clinic
Albany Area Primary Healthcare Renaissance Center
09.2021 - Current
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of mental health support.
- Supported continuity of care after discharge with individualized discharge plans.
- Facilitated support groups for clients to discuss issues related to mental health.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Receptionist
CareConnect Health
02.2013 - Current
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- File and maintain records
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars
CNA
Company Keepers
10.2018 - 03.2019
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Check patients' pulse, temperature, and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands
Receptionist
Flint River Health Clinic
03.2010 - 02.2013
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Transmit information or documents to customers, using computer, mail, or facsimile machine
- File and maintain records
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries
- Receive payment and record receipts for services
- Schedule appointments and maintain and update appointment calendars
CNA
Montezuma Health And Rehabilitation
04.2005 - 04.2011
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Change bed linens or make beds
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses
- Feed patients or assist patients to eat or drink
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff
- Supply, collect, or empty bedpans
- Turn or reposition bedridden patients
- Undress, wash, and dress patients who are unable to do so for themselves
- Wash, groom, shave, or drape patients to prepare them for surgery, treatment, or examination
- Lift or assist others to lift patients to move them on or off beds, examination tables, surgical tables, or stretchers
Education
Certified Nursing assistant - Public Health
Georgia Red Cross
Americus, GA04.2009
High School Diploma -
Macon County High
Montezuma, GA05.2003
Skills
- Medical Billing And Coding
- Scheduling Diagnostic Imaging
- Computer Skills
- Typing
- Scheduling Referrals
- Verify Insurance
- Checking Vitals
- Customer Service Skills
- Data entry
- Psychological Testing Input For Various Insurance Companies
- Disability Testing Scheduler
- Scheduling For Med Management and Counseling appointments
- Insurance For Prioritizations
- Mail handling
- Document management
- Front desk operations
- Multitasking and prioritization
- Reception desk management
Certification
Certificate Nursing Assistant, CN0028857635
Accomplishments
I have completed hours of relise training for behavioral health.
Timeline
Receptionist At A Mental Health Clinic
Albany Area Primary Healthcare Renaissance Center
09.2021 - Current
CNA
Company Keepers
10.2018 - 03.2019
Receptionist
CareConnect Health
02.2013 - Current
Receptionist
Flint River Health Clinic
03.2010 - 02.2013
CNA
Montezuma Health And Rehabilitation
04.2005 - 04.2011
Certified Nursing assistant - Public Health
Georgia Red Cross
High School Diploma -
Macon County High
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