Sharonda Hughes-White

• Leads and develops training programs for new Post Approval team employees, partnering with Learning Strategy Execution as needed. Reviews and maintains training materials (job aids, Mutual Knowledge, modules as examples) as needed. Collaborates with the leadership team in developing, implementing and maintaining orientation and training processes. Implements training programs for new products, standards, forms and system changes.
• Recognized as a technical resource for Post Approval casework. Provides daily mentor support for existing and new employees, coaching team members by providing balanced feedback that is timely, specific and direct to the individual regarding work habits and job performance. Independently schedules coaching and feedback sessions for the ongoing development of new and existing team members. Accountable for technical audits of employees to determine training gaps or coaching needs on an individual level. Applies job metrics to individual performance. Recognizes strengths and opportunities of individuals in the work environment and coaches/mentors them as needed.
• Services complex and unique inquiries as well as escalated referrals from others. Customers include Client, Field, Forum, Field Reps and internal business partners. Responsible for processing complex casework and aiding others on casework/call processing. Create and develop communication pieces. Independently makes decisions on all casework/calls and provides guidance to others on decisions. Deviates from established procedures when appropriate to meet customer needs. Recommends best practices based on strong knowledge and excellent analytical skills.
• Provides coaching to team members. Reviews decision or work of others. Provides training/quality control functions and contributes input into performance evaluation process. Acts as a facilitator to promote teamwork. Acts as a team liaison outside of own team to various parts of the organization. Advocate for change. Ability to switches gears and change priorities as appropriate.

• Supported team members in their tasks, contributing to overall team success.
• Increased productivity by effectively managing workload and prioritizing tasks.
• Maintained accurate records and ensured timely completion of all necessary paperwork.
• Enhanced team collaboration, sharing best practices for efficient processing techniques.
• Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
• Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
• Developed expertise in various processing systems for increased efficiency and accuracy.
• Reduced errors with meticulous attention to detail and thorough review of documentation.

Hired to assist with DocuSign project due to COVID19. Later trained to help report policies by reviewing signatures and forms to make sure everything is in good order.

Provided students with personalized educational, behavioral and emotional support. Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. Established positive relationships with students, parents, fellow teachers and school administrators. Assisted teachers with lesson preparation and curriculum implementation. Organized and distributed learning materials like homework, textbooks and classroom supplies. Took attendance, graded assignments, and maintained routine student records. Prepared lesson materials and visual aids to reinforce lesson concepts. Participated in meetings with parents concerning child's progress and areas of concern during parent-teacher conferences.

• Provide live telephone captioning for the deaf and hard of hearing community. Listen to phone conversation and repeat it back as it happens using high-tech voice recognition software. Maintain a high level of accuracy and speed.
• Improved captioning accuracy by thoroughly reviewing and editing transcriptions for clarity and context.

Advised debtors on their payment options and set up payment plans for debtors. Reasoned with customers and attempted to negotiate that balances be paid in full. Handled irate customers in a friendly, honest and firm manner. Attended training in topics such as credit management and civil court practices to maintain up-to-date knowledge. Received and submitted payments and applied amounts to customer balances. Provided exceptional customer service through effective telephone communication and follow-ups.

Provide live telephone captioning for the deaf and hard of hearing community. Listen to phone conversation and repeat it back as it happens using high-tech voice recognition software. Maintain a high level of accuracy and speed.

Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Maximized occupancy rates. Supervised 6 front desk staff. Improved customer service ratings through hotel surveys. Increased hotel revenue, profits and market share through group room sales.

Observed and assessed student performance and kept thorough records of progress. Tutored children individually and in small groups to help them with difficult subjects. Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance. Taught after-school and summer enrichment programs. Managed classrooms of 20 students during the absence of assigned teachers. Took appropriate disciplinary measures when students misbehaved. Established positive relationships with students, parents, fellow teachers and school administrators.

Provided prompt, efficient, friendly, and quality service at all times. Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Consistently kept bar and work areas clean and sanitary in compliance with bar standards and local, state, and federal laws.

• Described use and operation of merchandise to customers. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Shared product knowledge with customers while making personal recommendations. Worked as a team member to provide the highest level of service to customers. Opened and closed the store, including counting cash, opening and closing cash registers.