Sharonda Johnson
Port St Lucie,FL
Summary
An experienced, ambitious, and results-oriented Manager with expertise in personnel direction, training, and project. I am a highly driven and hardworking professional who gets the job done right with excellent communication and negotiation skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Zone Manager
Raising Cane's Restaurants
Port St Lucie, FL
07.2023 - Current
- Mentored team members in professional development and growth.
- Conducted regular staff evaluations and provided constructive feedback.
- Ensured regulatory compliance across all departments.
- Assigned work and monitored performance of project personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Maintained positive communication with [Job title] to share opportunities, obstacles and accomplished objectives.
Manager
Jackson Hewitt Tax Service
Fort Pierce, FL
11.2001 - Current
- Trained and mentored new employees on company policies and procedures
- Coordinated and managed special projects and initiatives
- Created and maintained a positive work environment and team morale
- Resolved customer service issues in a timely and efficient manner
- Developed and implemented strategies to improve customer service
- Assist with preparing taxes
- Assist with Corporation taxes
- Microsoft, excel spreadsheets and other computer skills
- Data input
- Answer phones, file, fax and other administrative duties
- Perform duties as needed.
Adminstrative Assistant
Superior Care Home Health
Stuart, FL
10.2021 - 12.2022
- Maintained office supplies and equipment and placed orders as needed
- Answered and directed incoming calls to appropriate staff members
- Generated reports, charts, and graphs as needed
- Created and updated departmental databases and spreadsheets
- Processed and tracked all incoming and outgoing mail, emails, and packages
- Processed invoices and payments in a timely manner
- Prepared and distributed agendas and other materials in advance of meetings
- Developed and maintained an organized filing system of paper and electronic documents
- Successfully managed the daily operations of a busy office, including customer service, data entry, and filing
- Developed and implemented office procedures to ensure smooth and efficient operation
- Developed and maintained positive working relationships with staff and vendors
- Assisted with data entry, data analysis, and reports creation.
Education
B. S Criminal Justice - Criminal Justice
Bethune Cookman College
05.1996
High School Diploma - General Studies
Westwood High
05.1990
Skills
- Training & Development
- Leadership
- MS PowerPoint
- Human Resource
- Phone Etiquette
- Technology
- Record Keeping
- Data Entry
- Personnel Direction
- Project & Program Management
- Data Analysis
- Database Management
- Team building activities
- Appointment Scheduling
- Bookkeeping
- Office Administration
Certification
Serv Safe Certification 2024
Timeline
Zone Manager
Raising Cane's Restaurants
07.2023 - Current
Adminstrative Assistant
Superior Care Home Health
10.2021 - 12.2022
Manager
Jackson Hewitt Tax Service
11.2001 - Current
B. S Criminal Justice - Criminal Justice
Bethune Cookman College
High School Diploma - General Studies
Westwood High
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