Sharonda Johnson
Flight Attendant
Hoffman Estates,IL
Summary
Dedicated Customer Service professional with over 15 years of experience. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Flight Attendant/Purser
Delta Air Lines
06.2022 - Current
- Oversee the safety and comfort of passengers and all crew members, managing a crew of 10+ International flight attendants
- Ensure a safe and on time operation by communicating with all members of flight operations
- Manage difficult interactions, and resolve customer disputes in a professional manner
Lead Instructor
SkyWest Airlines
01.2021 - 08.2022
- Effectively trained over 200 new hire flight attendants on airline policies and procedures onboard aircraft, while following FAA established protocols during ground school
- Provided one on one dedicated mentoring, coaching, and feedback to current and new flight attendants
- Performed random and quarterly line checks on current flight attendants to ensure compliance with company established policies and procedures
Flight Attendant
SkyWest AirLines
09.2017 - 08.2022
- Perform safety related duties and responsibilities to ensure the safety and comfort of all passengers, while adhering to FAA regulations
- Provide exceptional customer service to all passengers, while actively resolving inflight issues
- Assist passengers and crew during emergencies, following emergency procedure protocols
- Greet passengers, assist with boarding and deplaning, and take orders for food and drink
Data Entry Specialist
CareerBuilder Employment Screening
06.2015 - 09.2017
- Completed data entry tasks with high accuracy and efficiency, typing over 70 wpm
- Compiled background data for job candidates, and reviewed information for accuracy prior to input.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Customer Service Representative Team Lead
Dovenmuehle Mortgage
03.2013 - 05.2015
- Handled over 60+ inbound calls per day in call center environment addressing customer inquiries about products, services, and policies
- Successfully managed multiple customer accounts by taking orders, verifying details, and processing payments, while utilizing CRM database
- Achieved company established metrics related to call handle time, customer satisfaction, and met sales targets while working in a team environment
- Documented call details and customer interactions into relevant systems
- Promoted to Team Leader after exceeding demonstrated performance metrics, high attention to detail, and proven customer communication
Education
Associate Of Applied Business -
William Rainey Harper College
Palatine, ILHigh School Diploma -
Streamwood High School
Streamwood, ILSkills
- Customer service
- Strong work ethic
- Leadership qualities
- Conflict resolution
- Aviation regulations
- Multitasking and organization
- Clear communication
- Professional appearance
- Training and coaching
Timeline
Flight Attendant/Purser
Delta Air Lines
06.2022 - Current
Lead Instructor
SkyWest Airlines
01.2021 - 08.2022
Flight Attendant
SkyWest AirLines
09.2017 - 08.2022
Data Entry Specialist
CareerBuilder Employment Screening
06.2015 - 09.2017
Customer Service Representative Team Lead
Dovenmuehle Mortgage
03.2013 - 05.2015
Associate Of Applied Business -
William Rainey Harper College
High School Diploma -
Streamwood High School
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