SHARONDA JOHNSON
Port St Lucie,FL
Summary
Dynamic leader with a proven track record at Raising Cane's Restaurants, adept in personnel direction and data analysis. Excelled in mentoring teams to achieve over 95% adherence to KPIs and implementing strategies to enhance customer service. Skilled in database management and fostering positive work environments, demonstrating exceptional leadership and team-building capabilities.
Overview
26
26
years of professional experience
Work History
RZM Manager
Raising Cane's Restaurants
Port St Lucie, FL
07.2023 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Established processes to ensure efficient workflow throughout the organization.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Manager
Jackson Hewitt Tax Service
Fort Pierce, FL
11.2003 - Current
- Trained and mentored new employees on company policies and procedures
- Coordinated and managed special projects and initiatives
- Created and maintained a positive work environment and team morale
- Resolved customer service issues in a timely and efficient manner
- Developed and implemented strategies to improve customer service
- Assist with preparing taxes
- Assist with Corporation taxes
- Microsoft, excel spreadsheets and other computer skills
- Data input
- Answer phones, file, fax and other administrative duties
- Perform duties as needed
Administrative Assistant
Superior Care Home Health
Stuart, FL
10.2021 - 12.2022
- Maintained office supplies and equipment and placed orders as needed
- Answered and directed incoming calls to appropriate staff members
- Generated reports, charts, and graphs as needed
- Created and updated departmental databases and spreadsheets
- Processed and tracked all incoming and outgoing mail, emails, and packages
- Processed invoices and payments in a timely manner
- Prepared and distributed agendas and other materials in advance of meetings
- Developed and maintained an organized filing system of paper and electronic documents
- Successfully managed the daily operations of a busy office, including customer service, data entry, and filing
- Developed and implemented office procedures to ensure smooth and efficient operation
- Developed and maintained positive working relationships with staff and vendors
- Assisted with data entry, data analysis, and reports creation
Teacher
St Lucie School Board
Port St Lucie, FL
04.1999 - 08.2019
- Monitored student progress and motivated students to achieve their personal goals
- Created and maintained a positive, encouraging classroom environment
- Designed units and lessons aligned with and exceeding common core state standards for middle, non-honors, and honors students
- Developed suitable curricula and effective teaching methods based on student needs assessments
- Counseled students in the face of needed adjustments and academic challenges, meeting with parents accordingly
- Worked with the community to transition special education students to the workforce
- Wrote lesson plans, using instructions to meet the varied learning needs of each student and setting objectives
Supervisor
St Lucie County Parks and Recreation
Fort Pierce, FL
06.2015 - 08.2015
- Coordinated and assisted in training employees; ensured that staff training met and exceeded the minimum levels set forth by the senior management
- Supervised and mentored teams of 15 individuals to reach maximum performance levels and achieved 95% adherence to KPIs
- Monitored and evaluated staff performance, provided learning or coaching opportunities, and executed corrective actions
- Maintained professional relationships with subordinates and instilled professionalism within the company
- Prepared and administered all invoices on spreadsheets; maintained records of all documents
- Categorized operational issues and recommended improvements
- Maintained a positive customer service attitude with the co-workers and supervisors
Education
Master of Science - School Guidance Counseling
Nova Southeastern University
Davie, FL05-2010
B. S - Criminal Justice
Bethune Cookman College
Daytona Beach, FL05.1996
High School Diploma - General Studies
Westwood High
Fort Pierce, FL05.1990
Skills
- Personnel Direction
- Project & Program Management
- Data Analysis
- Database Management
- Team building activities
- Appointment Scheduling
- Bookkeeping
- Office Administration
- Training & Development
- Leadership
- MS PowerPoint
- Human Resource
- Phone Etiquette
- Technology
- Record Keeping
- Data Entry
- Staff development
References
References available upon request.
Timeline
RZM Manager
Raising Cane's Restaurants
07.2023 - Current
Administrative Assistant
Superior Care Home Health
10.2021 - 12.2022
Supervisor
St Lucie County Parks and Recreation
06.2015 - 08.2015
Manager
Jackson Hewitt Tax Service
11.2003 - Current
Teacher
St Lucie School Board
04.1999 - 08.2019
Master of Science - School Guidance Counseling
Nova Southeastern University
B. S - Criminal Justice
Bethune Cookman College
High School Diploma - General Studies
Westwood High
Similar Profiles
Lisdeiny BustosLisdeiny Bustos
Fry,Cook, Cashier at Raising Cane's RestaurantsFry,Cook, Cashier at Raising Cane's Restaurants
Aaliyah ArvieAaliyah Arvie
Drive-Thru Cashier at Raising Cane's RestaurantsDrive-Thru Cashier at Raising Cane's Restaurants
Michael MetcalfMichael Metcalf
Restaurant Worker at Raising Cane's RestaurantsRestaurant Worker at Raising Cane's Restaurants
Mariah McQuirterMariah McQuirter
Crew Member Trainer at Raising Cane's RestaurantsCrew Member Trainer at Raising Cane's Restaurants
Tyler MosierTyler Mosier
Floor Stafff at Regal CinemasFloor Stafff at Regal Cinemas