Sharonda L. Bradley
Clarksville,IN
Summary
Seasoned professional with a robust background in client services and staff management, notably at The Altruist Group. Excelled in enhancing client satisfaction through effective crisis intervention and community resource advocacy. Skilled in Microsoft Office and adept at first aid, demonstrating a unique blend of technical and interpersonal skills to drive program success and team collaboration.
Overview
23
23
years of professional experience
Work History
Manager of Community Support
The Altruist Group
06.2022 - Current
- Manage staff to provide services to individuals with developmental and intellectual disabilities, ensuring quality care and advocacy
- Supervised staff performance and provided annual feedback, ensuring high-quality service delivery
- Acted as liaison for guardians and staff, facilitating clear communication and addressing concerns
- Advocated for clients, ensuring their needs and rights were met
- Collaborated with client teams to provide tailored support
- Processed and approved clinical, care, and progress notes, maintaining accurate records
- Approved time cards, ensuring timely payroll processing
- Trained staff on client-specific goals, enhancing care quality
- Participated in quarterly client meetings, promoting collaborative care
- Maintained comprehensive client files, ensuring compliance and accessibility
- Provided community resources, enhancing client support networks
Residential Coordinator
Bluwell of KY
06.2021 - 06.2022
- Enhanced the quality of residential services by ensuring effective communication, thorough crisis intervention, and comprehensive training
- Performed client intakes and identified qualified home providers, facilitating efficient client placement
- Organized and conducted meet-and-greets, fostering positive relationships between clients and providers
- Communicated regularly with case managers and guardians to ensure cohesive service delivery
- Monitored home provider logs and summaries to maintain high care standards
Program Coordinator
Help at Home
08.2020 - 06.2021
- Streamlined program operations, resulting in improved client satisfaction and provider efficiency
- Completed client intakes and identified suitable providers, reducing onboarding time
- Trained providers on specific client needs, improving the quality of care
- Reviewed and approved provider timesheets accurately
- Participated in quarterly team meetings, enhancing collaboration
Family Intervention Specialist
Youth Villages
Jeersonville, USA
01.2020 - 06.2021
- Company Overview: Jeersonville, IN
- Delivered intensive in-home therapy and support to at-risk youth and their families, leading to improved family dynamics and reduced crisis incidents
- Conducted in-home therapy sessions, resulting in strengthened family relationships
- Managed case notes and documentation with accuracy and timeliness
- Provided exceptional customer service, receiving positive feedback from clients
- Utilized superior time management skills to meet all deadlines consistently
- Jeersonville, IN
Bus Driver
Jefferson Transportation
Louisville, USA
09.2017 - 05.2021
- Company Overview: Louisville, KY
- Ensured safe and timely transportation of clients, maintaining high standards of vehicle safety and client care
- Conducted pre- and post-run inspections, ensuring bus safety and reliability
- Safely transported clients to their destinations
- Collaborated with dispatch, optimizing route efficiency
- Louisville, KY
Life Enrichment Associate
The Springs at Stonybrook Senior Living Facility
Louisville, USA
02.2019 - 12.2019
- Company Overview: Louisville, KY
- Developed and implemented activities to enrich the lives of senior residents, promoting cognitive and social engagement
- Collaborated to design activities that stimulated resident participation
- Conducted assessments and accurately entered data into the medical system, improving care plans
- Safely transported residents to appointments and activities
- Assumed Director responsibilities in their absence, ensuring seamless operations
- Louisville, KY
Senior Care/Transportation
St. Stephen Baptist Church
Louisville, USA
09.2013 - 05.2018
- Company Overview: Louisville, KY
- Enhanced the well-being of senior church members through recreational activities, advocacy, and transportation services
- Planned and facilitated activities, increasing senior member engagement
- Advocated for senior members, ensuring their needs were met
- Provided safe and reliable transportation, ensuring passenger safety
- Louisville, KY
Shuttle Bus Driver
Springhill Suites
Louisville, USA
09.2017 - 01.2018
- Company Overview: Louisville, KY
- Provided reliable and welcoming transportation services, ensuring guest satisfaction and safety
- Shuttled guests between the hotel and airport, contributing to a positive guest experience
- Created a welcoming atmosphere, receiving positive feedback from guests
- Assisted disabled guests, ensuring accessibility and comfort
- Maintained vehicle and reported issues promptly, ensuring operational readiness
- Louisville, KY
Security/Transportation Department
Whitney M. Young Job Corps
Simpsonville, USA
05.2015 - 01.2017
- Company Overview: Simpsonville, KY
- Supported the safe transportation and mentorship of students, contributing to their personal and academic success
- Inspected vehicles to ensure safety standards were met
- Transported students to training sites and appointments safely
- Provided mentorship and guidance, aiding in student retention
- Simpsonville, KY
Activity Bus Driver
St. Francis High School
Louisville, USA
10.2013 - 05.2015
- Company Overview: Louisville, KY
- Transported students to school activities, ensuring safety and comfort
- Inspected buses for issues, ensuring readiness and safety
- Safely transported students to and from activities
- Provided a clean and comfortable transportation environment
- Louisville, KY
Bus Driver
First Transit
Louisville, USA
08.2012 - 05.2013
- Company Overview: Louisville, KY
- Provided safe and efficient transportation services, ensuring passenger comfort and operational efficiency
- Inspected buses before departure, ensuring they met safety standards
- Assisted passengers, providing excellent customer service
- Collected fares and managed baggage, ensuring smooth operations
- Practiced defensive driving, ensuring passenger safety
- Louisville, KY
Case Manager
Salvation Army Center of Hope
Louisville, USA
01.2011 - 04.2012
- Company Overview: Louisville, KY
- Supported homeless men by connecting them with vital community resources, addressing their comprehensive needs
- Managed services for 100 homeless men, successfully linking them with resources
- Referred clients to appropriate community resources, enhancing their quality of life
- Assessed and addressed clients' needs holistically
- Acted as a patient advocate, championing their rights and needs
- Louisville, KY
Bus Driver
Jefferson County Public Schools
Louisville, USA
01.2005 - 03.2009
- Company Overview: Louisville, KY
- Ensured safe transportation of students, adhering to strict safety regulations and maintaining high standards of care
- Transported students safely, achieving multiple zero-accident awards
- Inspected buses for problems, ensuring safety and readiness
- Followed bus routes and schedules, maintaining punctuality
- Certified in first aid, enhancing student safety
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
Office Assistant
University of Louisville
Louisville, USA
08.2001 - 08.2004
- Company Overview: Louisville, KY
- Supported office operations through effective equipment management, visitor assistance, and administrative tasks
- Operated and maintained office equipment, ensuring operational efficiency
- Greeted and directed visitors, providing excellent customer service
- Maintained and updated files, ensuring accuracy and organization
- Answered and screened telephone calls, ensuring professional communication
- Provided support to the office manager, contributing to smooth office operations
- Maintained a professional image and attitude, enhancing the office environment
- Louisville, KY
Education
Bachelor of Arts - Human Services & Counseling
Lindsey Wilson College
KY12.2015
Associate of Arts -
Jeerson County Technical College
KY06.2011
Skills
- Counseling/Mentoring
- Case Management
- Crisis Intervention
- Community Resources Agent
- Client Intake and Assessment
- Family Dynamics and Therapy
- Behavior Management
- Crisis Resolution
- Time Management
- Effective Communication
- Conflict Resolution
- Customer Relations
- Team Collaboration
- Program Coordination
- Training and Development
- Staff Management
- Advocacy
- Performance Evaluation
- Certified 1st Aid Responder
- Proficient in Microsoft Office and Office Equipment
- CDL-B Certified Transporter
- Records maintenance
References
Professional and Personal References Available Upon Request
Timeline
Manager of Community Support
The Altruist Group
06.2022 - Current
Residential Coordinator
Bluwell of KY
06.2021 - 06.2022
Program Coordinator
Help at Home
08.2020 - 06.2021
Family Intervention Specialist
Youth Villages
01.2020 - 06.2021
Life Enrichment Associate
The Springs at Stonybrook Senior Living Facility
02.2019 - 12.2019
Bus Driver
Jefferson Transportation
09.2017 - 05.2021
Shuttle Bus Driver
Springhill Suites
09.2017 - 01.2018
Security/Transportation Department
Whitney M. Young Job Corps
05.2015 - 01.2017
Activity Bus Driver
St. Francis High School
10.2013 - 05.2015
Senior Care/Transportation
St. Stephen Baptist Church
09.2013 - 05.2018
Bus Driver
First Transit
08.2012 - 05.2013
Case Manager
Salvation Army Center of Hope
01.2011 - 04.2012
Bus Driver
Jefferson County Public Schools
01.2005 - 03.2009
Office Assistant
University of Louisville
08.2001 - 08.2004
Bachelor of Arts - Human Services & Counseling
Lindsey Wilson College
Associate of Arts -
Jeerson County Technical College
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