Sharonda Lofton
Sacramento,California
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative 2
Sutter Roseville Medical Center
Roseville, CA
12.2023 - Current
- Verified insurance eligibility for each patient prior to their appointment date.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Scheduled patient appointments and procedures.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Medical Assistant
Natomas Urgent Care
Sacramento, CA
06.2022 - 08.2024
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Managed multiple tasks simultaneously while providing excellent customer service in a busy office environment.
Patient Services Representative
WellSpace Health
Sacramento, CA
10.2020 - 04.2022
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Applied HIPAA privacy and security regulations while handling patient information.
Insurance Specialist
Blue Shield
Lodi, CA
08.2019 - 03.2020
- Reviewed insurance policies to ensure compliance with existing regulations.
- Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Customer Service Representative
Health Net
Rancho Cordova, CA
10.2018 - 06.2019
- Responded promptly to emails, voicemails, and faxes from customers seeking assistance or advice.
- Filed appeals on behalf of customers when necessary after denial of a claim due to insufficient evidence.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Conducted research into medical terminology related to healthcare claims processing activities.
Patient Scheduler
One Community Health
Sacramento
09/06/22 - 11/17/23
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
- Updated physician schedules on a daily basis based on changes made by providers throughout the day.
- Trained new employees on proper procedures for scheduling appointments and entering data into EHR system.
Education
High School Diploma -
Sachem High School East
Sacramento, CA12-2014
Medical Assistant - Medical Assisting
Sacramento Job Corps Center
Sacramento, CA10-2014
Skills
- Healthcare industry understanding
- Cross-cultural sensitivity
- Appointment Scheduling
- Customer Service
- Insurance Verification
- Office Administration
Certification
- Certified CPR & BLS
- Certified Medical Assistant
References
References available upon request.
Timeline
Patient Service Representative 2
Sutter Roseville Medical Center
12.2023 - Current
Medical Assistant
Natomas Urgent Care
06.2022 - 08.2024
Patient Services Representative
WellSpace Health
10.2020 - 04.2022
Insurance Specialist
Blue Shield
08.2019 - 03.2020
Customer Service Representative
Health Net
10.2018 - 06.2019
Patient Scheduler
One Community Health
09/06/22 - 11/17/23
High School Diploma -
Sachem High School East
Medical Assistant - Medical Assisting
Sacramento Job Corps Center
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