Sharonda Phillips
Darlington,SC
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Hardworking and passionate with strong organizational skills eager to secure entry-level Phlebotomist position. Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ready to help team achieve company goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cashier/ Shift Leader
Pilot Travel Centers
05.2023 - Current
- Greets customers entering store and respond promptly to customer needs.
- Build relationships with customers to encourage repeat business.
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Work flexible schedule and extra shifts to meet business needs.
- Tallies cash drawer at beginning and end of each work shift.
- Performs cash, card and check transactions to complete customer purchases.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Customer Service/ Frontend TA/Retail Sales Associate
Walmart- Florence
11.2008 - 02.2023
- Inbound calls from customers
- Processing exchanges and returns
- Processing check cashing and money transactions
- Prepping and finalizing orders 24 hours prior to receiving date
- Cleaning work area and supplies for next day
- Respond to service inquiries and coordinate resolutions with team
- Distribute merchandise to floor associates to be restocked
- Processed customer merchandise and returns
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Waiter/Waitress
Applebee's
06.2005 - 11.2008
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Certified Phlebotomy Technician - Phlebotomy
Florence-Darlington Technical College
Florence, SC06.2023
Associate of Science -
Ultimate Medical Academy - Clearwater
Clearwater, FL2020
High School Diploma -
Clarkston High School
Clarkston, GA05.2005
Skills
- Patient Support
- Specimen Collection
- OSHA Regulations
- Blood Sample Collection
- HIPAA
- Venipuncture and Capillary Puncture
- Sharps Disposal
- EMR Systems
- Medical Records Verification
- Charting and Clinical Documentation
- Patient Medical Histories
- 10-Key Proficiency
- Customer Service
Certification
- PT - Phlebotomy Technician
- CMAA - Certified Medical Administrative Assistant
Timeline
Cashier/ Shift Leader
Pilot Travel Centers
05.2023 - Current
Customer Service/ Frontend TA/Retail Sales Associate
Walmart- Florence
11.2008 - 02.2023
Waiter/Waitress
Applebee's
06.2005 - 11.2008
Certified Phlebotomy Technician - Phlebotomy
Florence-Darlington Technical College
Associate of Science -
Ultimate Medical Academy - Clearwater
High School Diploma -
Clarkston High School
- PT - Phlebotomy Technician
- CMAA - Certified Medical Administrative Assistant
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