Sharonda Smith
Baltimore,MD
Summary
Dynamic Clinical Team Lead at Pavilion Pediatrics with a proven track record in clinical oversight and patient care. Expert in HIPAA compliance and customer service, enhancing workflow efficiency and patient satisfaction. Successfully trained new staff, ensuring adherence to protocols and improving operational effectiveness in a fast-paced environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Clinical Team Lead
Pavilion Pediatrics
07.2004 - Current
- Supported team members in daily operations to enhance workflow efficiency
- Maintained accurate documentation of clinical data and participant information.
- Contributed to training sessions for new staff on standard operating procedures.
- Upheld correct protocols for infection prevention and control
- Assessed patient history to identify concerning symptoms, diagnose concerns and develop tailored treatment plans.
- Monitored vital signs and documented details for informational and treatment purposes.
- Maintained safe and sterile environment for optimum patient treatment.
- Maintained detailed records of patient health information in EMR.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Ordered and restocked medical supplies for office.
Employee Health Clinician
University Specialty Hospital
2003 - 2004
- Maintained accurate, detailed reports and records.
- Record patient medical information.
- Performed pre-employment health screenings.
- Performed immunization administration/venipuncture on new hire's as well as inpatient's.
- Provide medical clearances for employees/ne hires.
- Covered lab tech as needed.
Certified Medical Assistant/Phlebotomist
University Family Medicine
2000 - 2003
- Assisted healthcare providers with patient examinations and procedures, ensuring smooth workflow.
- Managed patient records using electronic health record systems for accurate documentation and retrieval.
- Educated patients on treatment plans and medication adherence, enhancing understanding and compliance.
- Conducted vital signs assessments and prepared patients for medical tests, supporting effective care delivery.
- Coordinated appointment schedules to optimize patient flow and reduce wait times in clinic settings.
- Monitored inventory levels of medical supplies, facilitating timely reordering to maintain operational efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Certified Medical Assistant
University Health Center
1999 - 2000
- Assisted in patient intake and medical history documentation to ensure accurate record-keeping.
- Administered routine clinical tasks, including vital signs and laboratory specimen collection, to support healthcare team.
- Coordinated patient appointments and follow-ups, enhancing scheduling efficiency and patient satisfaction.
- Prepared examination rooms and maintained medical supplies inventory, ensuring compliance with safety standards.
- Educated patients on treatment plans and medication instructions, improving adherence to prescribed therapies.
- Collaborated with physicians to streamline workflows and enhance overall clinic operations for better patient care.
- Multi-Clinical facility consisting of Transplant, GI, Endocrine, Nephrology and Cardiology.
Certified Medical Assistant
Mercy Family Care
1998 - 1999
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Obtained client medical history, medication information, symptoms, and allergies.
Certified Medical Assistant
University Care Edmondson Village
1997 - 1998
- Taught patients about medications, procedures, and care plan instructions.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
Certified Medical Assistant
Mercy Family Care
1995 - 1997
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Measured patient spirometry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Assisted in patient intake and medical history documentation to ensure accurate record-keeping.
- Administered routine clinical tasks, including vital signs and laboratory specimen collection, to support healthcare team.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Education
Certified Medical Assistant - Medical Assisting
Medix
Towson, MD12.1994
Skills
- Customer Service
- Time Management
- Clinical oversight
- HIPAA compliance
- EMR
- Communication
- Leadership
- Problem Solving
Certification
- Certified Medical Assistant
- Certified Phlebotomy Technologist
Timeline
Clinical Team Lead
Pavilion Pediatrics
07.2004 - Current
Employee Health Clinician
University Specialty Hospital
2003 - 2004
Certified Medical Assistant/Phlebotomist
University Family Medicine
2000 - 2003
Certified Medical Assistant
University Health Center
1999 - 2000
Certified Medical Assistant
Mercy Family Care
1998 - 1999
Certified Medical Assistant
University Care Edmondson Village
1997 - 1998
Certified Medical Assistant
Mercy Family Care
1995 - 1997
Certified Medical Assistant - Medical Assisting
Medix
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