Salesforce
Sharonda Turner
Hephzibah,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service based industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Care Team Lead
Johnson Service Grp
Augusta, GA
07.2022 - 11.2022
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
GBA Quick Books and Payroll Specialist
Omni Interactions
Augusta, GA
12.2021 - 07.2022
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Implemented and routinely tested internal controls over tax compliance process.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
Leasing and Marketing Assistant
Balfour Betty Communities
Fort Gordon , GA
04.2018 - 10.2021
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Held high approval rating and maintained customer loyalty with top-notch service.
Education
High School Diploma -
Cross Creek High School
Augusta, GA 08.2007 - 05.2010
Skills
Payroll and budgeting
Attention to Detail
Active Listening
Self-Motivated
Excellent Communication
Organization and Time Management
Flexible and Adaptable
Outbound Calls
Accurate Data Entry
Sales Tools And Techniques
Qualifying And Prospecting Leads
Rapport Building
Timeline
Customer Care Team Lead
Johnson Service Grp
07.2022 - 11.2022
GBA Quick Books and Payroll Specialist
Omni Interactions
12.2021 - 07.2022
Leasing and Marketing Assistant
Balfour Betty Communities
04.2018 - 10.2021
High School Diploma -
Cross Creek High School
08.2007 - 05.2010
Software
Microsoft Office
Yardi
QuickBooks