Sharonda Waldon
Health Care Administration
Knightdale,NC
Summary
Healthcare Administrator for 20 years, proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work History
Reimbursement Case Specialist
Aston Carter
Cary, NC
06.2022 - Current
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
NCOIC, Release of Information
USAF
Dayton, OH
04.2018 - 04.2019
- Reproduced protected health information by using data extraction and file management techniques.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
- Handled phone calls from attorneys, insurance companies and patients.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Handled administrative requirements, maintained records and submitted operational reports.
NCOIC, Referral Management
USAF
Dayton, OH
01.2018 - 04.2018
- Linked families to relevant community support to meet non-medical needs.
- Scheduled appointments with specialists on behalf of clients.
- Partnered with other departments to provide top-notch service to clients.
- Followed up with clients and specialists to inquire about experience and collect reports.
NCOIC, Medical Evaluations Board
USAF
Dayton, OH
12.2016 - 01.2018
- Supervised 17 contractors/civilians
- Oversaw Medical Evaluations process for active duty members, briefed active duty on VA benefits post service
- Coordinated with hospital Surgeon General to prepare patient documents in accordance with DOD guidelines
Training Support Program Manager
USAF
Baltimore, MD
08.2014 - 08.2016
- Conducted orientation sessions and organized on-the-job training for new hires.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 500 active duty members per year.
- Delivered training and administrative support for AF's largest trauma training clinical research center
- Managed lodging contract for all students
- Scheduled all medics for clinical rotations and simulation training
- Managed 5.4k supply budget
NCOIC, Outpatient Records
USAF
Tampa, FL
03.2012 - 03.2014
- Oversaw the preparation, filing, and transferring of all primary care and non enrolled patient medical records
- Managed over 14k medical records in accordance with AF guidance, tracked for availability/accountability
- Directed retirement and separation management process
- Performed QA audit on over 2k medical records for accuracy
NCOIC, Data Quality
USAF
Tampa, FL
03.2009 - 03.2012
- Prepared and submitted monthly reports for upper leadership
- Performed report of survey investigations, researched/tracked missing hospital equipment
- Advised senior leadership on various reports
- Determined root cause of data quality errors and recommended long-term solutions.
- Processed memorandum of understanding for local hospitals
- Evaluated large datasets for quality and accuracy.
Medical Information Services Help Desk Technician
USAF
Tampa, FL
03.2008 - 03.2009
- Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support.
- Provided technical solutions for basic IT functions
- Completed work order ticket request using systems helpdesk database
Education
Bachelor of Science - Health Administration
Bellevue University
Bellevue, NE 01.2012 - 01.2015
Skills
Data verification
undefinedTimeline
Reimbursement Case Specialist
Aston Carter
06.2022 - Current
NCOIC, Release of Information
USAF
04.2018 - 04.2019
NCOIC, Referral Management
USAF
01.2018 - 04.2018
NCOIC, Medical Evaluations Board
USAF
12.2016 - 01.2018
Training Support Program Manager
USAF
08.2014 - 08.2016
NCOIC, Outpatient Records
USAF
03.2012 - 03.2014
Bachelor of Science - Health Administration
Bellevue University
01.2012 - 01.2015
NCOIC, Data Quality
USAF
03.2009 - 03.2012
Medical Information Services Help Desk Technician
USAF
03.2008 - 03.2009
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