Sharonda Wideman
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
21
21
years of professional experience
Work History
Front Desk Agent
Holiday Inn
09.2022 - 06.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Call Center Customer Service Representative
Binnys Beverage Depot
04.2017 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
- Detailed payment options and explained price, receipt and billing details to customers.
Laborer
City Of Chicago
10.2010 - 04.2017
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Medical Receptionist
University Of Illinois
02.2002 - 09.2010
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Bachelor of Science - Applied Science
University of Illinois At Chicago
Chicago, IL06.2002
Skills
- Guest Satisfaction
- Safety and Security Procedures
- Conflict and Issue Documentation
- Front Desk Management
- Word Processing
Timeline
Front Desk Agent
Holiday Inn
09.2022 - 06.2023
Call Center Customer Service Representative
Binnys Beverage Depot
04.2017 - 10.2022
Laborer
City Of Chicago
10.2010 - 04.2017
Medical Receptionist
University Of Illinois
02.2002 - 09.2010
Bachelor of Science - Applied Science
University of Illinois At Chicago
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