SHARONDA WILLIAMS

• Provide personalized fashion and styling advice tailored to individual customer preferences, budgets, and lifestyles.
• Build and maintain strong client relationships, ensuring repeat business and customer loyalty.
• Stay up to date on the latest fashion trends, incorporating them into client recommendations.
• Offer both in-store and virtual styling services to enhance the shopping experience.
• Maintain expert knowledge of Macy’s inventory, including sizing, fabrics, and styles, to optimize recommendations.
• Deliver exceptional customer service, assisting clients in curating complete wardrobe solutions.

Monitored and analyzed sales performance trends to enhance strategies and achieve counter goals.

• Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
• Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
• Collaborated with team members to improve overall store performance and achieve targets
• Monitored competitor activity within the market segment to stay ahead with innovative strategies.
• Conducted regular staff training sessions for product knowledge and sales techniques.
• Managed inventory to ensure adequate stock levels and timely replenishment.
• Analyzed sales trends to make informed decisions on promotional activities and product offerings.
• Recruited, coached, motivated and trained new associates.
• Resolved customer complaints professionally, ensuring a positive outcome for all parties involved.
• Assisted in the recruitment, training, and supervision of new employees, contributing to team success.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Created team building work environment

Extensive experience as a Laura Mercier beauty adviser meeting sales goals and providing personalized customer service, Prepare daily, weekly and monthly sales goals and send out to management, display a clean and organized selling environment, manage credit, counter and individual associate star goals, executed actions plans based on market calendar to attain my goals, broad knowledge of a range of cosmetic beauty skin care, solid presentation skills demonstrating use of products, consultation with customers on regimen and product design leading to strong relationships, provided a personalized service helping customers find unique solutions for their cosmetic needs, conduct on-site presentations of products including complete makeovers to illustrate product effectiveness, managed inventory recordkeeping and cash receipts and payments.

Lancome beauty adviser meeting sales goals and providing personalized customer service, broad knowledge of a range of cosmetic beauty skin care and hair products, solid presentation skills demonstrating use of products, consultation with customers on regimen and product design leading to strong relationships, provided a personalized service helping customers find unique solutions for their cosmetic needs, conduct on-site presentations of products including complete makeovers to illustrate product effectiveness, managed inventory recordkeeping and cash receipts and payments.

Assisted the Beauty Advisors with clients, helped them sell make-up and skin care, assisting customers with their purchases, operating cash register and handling cash, replenishing stock, working as part of a team, attention to health and safety guidelines, keeping working area clean and tidy, accurately calculated all the discount offers when required, inventory preparation and involvement, execution of spring and summer floor sets, created a safe, comfortable work environment and helped trained a new staff member

• Followed safety protocols to prevent accidents.
• Removed damaged or incorrect items from sorting line.
• Loaded and unloaded pallets for timely distribution.

Organized items on conveyor belt for smooth processing.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Enhanced customer service experience by efficiently processing purchases and returns.