Sharonda Wilson
Oklahoma City,OK
Summary
Perceptive Quality Coordinator with 4 years of experience reviewing and optimizing systems and processes. Observes and collaborates with management to understand and streamline standard operating procedures.
Overview
25
25
years of professional experience
Work History
Quality Coordinator
University Of Oklahoma
Norman, OK
08.2018 - Current
- Assisted with quality control audits.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Applied coaching techniques and tools to support team members in improving performance.
- Recorded, analyzed and distributed statistical information.
Customer Service Representative
University Of Oklahoma
Norman, OK
07.2001 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support.
- Implemented customer service training processes.
Education
No Degree -
University of Oklahoma
Norman, OkHigh School Diploma -
Northeast High School
Oklahoma City, OK05.1997
Skills
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Excellent Communication
- Written Communication
- MS Office
- Self-Motivated
- Organization and Time Management
Timeline
Quality Coordinator
University Of Oklahoma
08.2018 - Current
Customer Service Representative
University Of Oklahoma
07.2001 - Current
No Degree -
University of Oklahoma
High School Diploma -
Northeast High School
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