Sharon E. Marte Ramos
Fort Lauderdale,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Executive of CEO/Operations Director
Bravo Imaging, Inc
Davie, FL
01.2024 - Current
- Coordinated activities between departments to ensure the timely completion of projects.
- Negotiated contracts with vendors for services rendered, or products purchased.
- Supervised recruitment process, including interviewing candidates, and onboarding new hires.
- Collaborated with marketing teams on campaigns aimed at increasing brand awareness.
- Provided guidance to departmental staff in resolving customer complaints.
- Delegated work to staff, setting priorities, and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Reviewed completed work to verify consistency, quality, and conformance.
Waitress | Cashier
Don Matías Restaurant
07.2022 - 08.2023
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
Waitress | Cashier
Los Verdes Restaurant
10.2021 - 07.2022
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Provided excellent customer service by addressing any complaints or concerns promptly.
Cashier
Bravo Supermarket
Sunrise, FL
09.2021 - 10.2021
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained work area and kept cash drawer organized.
Waitress | Cashier
Rancho Grande
Lynn, Boston
04.2021 - 08.2021
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Prepared checks, itemizing total meal costs and taxes.
- Trained new employees to perform duties.
Personal Banker | Teller
Banco Union
Dominican Republic, Santo Domingo
01.2018 - 04.2021
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Met with customers to analyze financial needs and maximize sales opportunities.
Education
BBA - International Bussines
APEC University
Dominican Republic10-2019
High School Diploma -
Claret School
Dominican Republic06-2015
Skills
- Fluent in English and Spanish
- Decision making
- Business development
- Crisis management
- Adaptability and flexibility
- Professionalism
- Microsoft Office and web searching
- Effective communication
- Multitasking
References
- Frank Pontillo - Operations Director of Bravo Imaging, 954-850-2247
- Angie Polo, Manager of Don Matias Restaurant, 954-651-5207
- Claudia Matos, Manager of Los Verdes Restaurant, 754-209-9636
- Dorangie Martinez, HHRR Manager of Banco Union (Dominican Republic), dorangiem@gmail.com
Certification
- Microsoft tools
- Quickbook
- Leadership & Customer relationship
- Excell
- Sales & Inventory Control
- Business Operational Risk
- Call Center & Credit Card Department
Timeline
Assistant Executive of CEO/Operations Director
Bravo Imaging, Inc
01.2024 - Current
Waitress | Cashier
Don Matías Restaurant
07.2022 - 08.2023
Waitress | Cashier
Los Verdes Restaurant
10.2021 - 07.2022
Cashier
Bravo Supermarket
09.2021 - 10.2021
Waitress | Cashier
Rancho Grande
04.2021 - 08.2021
Personal Banker | Teller
Banco Union
01.2018 - 04.2021
BBA - International Bussines
APEC University
High School Diploma -
Claret School
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