Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon E. Polite

Rosedale,NY

Summary

Juke Joint Events was built from the ground up with over 30 years of combined partner experience , now achieving more than eight years of business success in an ever expanding industry. Priding myself on being highly competent, outgoing, detail-oriented and resourceful. An expert in all elements of event planning, including vendor management, contract negotiations, both verbal and written communication, timeline development, social media marketing as well as budget administration.



Overview

8
8
years of professional experience

Work History

Quality Appeals Registered Nurse

Riverspring Health
04.2023 - Current
  • Over 44 years of healthcare administration experience in various clinical settings (hospitals, nursing homes, homecare, private duty, research, case management/managed care and family health centers)
  • Investigates member appeals, formulates a recommendation, reviews with the reviewer supervisor, and presents to the Medical Director within the regulatory time frames from a remote location.
  • Completes the Approval or Final Adverse Determination letter within the regulatory time frames.
  • Final Adverse Determination letters address all key points accurately providing rationale for the denial decision.
  • Ensures that the member/designated representative is verbally notified within the regulated time frame.
  • Ensures accuracy of the Case File and send via Command website to the member.
  • Creates and maintains accurate records in CaseTrakker, EMR system, documenting the actions and rationale for each appeal decision.
  • Proactively reaches out to Care Management Teams to obtain additional information to make an informed decision in the best interest of the member.
  • Prepares Case Files and attends Fair Hearing Prep meetings.
  • Uses the principles of continuous quality and performance improvement to monitor functions and drive organizational change. Communicates ideas, recommendations, and clinical information to clinical and non-clinical persons in written and verbal formats to improve workflows and quality initiatives. Recommends improvements and efficiencies to departmental and organizational workflows, processes, and training.
  • · Develops and implements quality assurance policies and procedures.

Travel Consultant

Polite Travel Adventures
12.2017 - Current
  • Organize trips for individuals, families and business travelers. Organize group tours, ensuring a seamless experience from start to finish for all participants.
  • Collaborate with colleagues to optimize travel recommendations and share industry knowledge to create and promote special travel packages.
  • Develop targeted marketing campaigns to attract new clientele and promote special offers or seasonal deals.
  • Enhance customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Assist clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
  • Stay up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Educate clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
  • Address unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Continuously seek opportunities for professional development by attending industry conferences, webinars, and training sessions to stay current on the latest trends in travel.
  • Manage complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
  • Negotiate with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Maintain accurate records of bookings, payments, and client information for smooth operations and future reference. Streamline booking processes for increased efficiency and reduce client wait times. Supervise payments via credit and debit cards and handle sensitive information with professionalism and discreteness.
  • Informs clients of travel policies and utilized preferred vendors to maximize company profits.
  • Work closely with clients to understand unique needs and meet specific travel desires. Exceed customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Keep abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
  • Provide customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintain operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Recommend travel insurance plans to customers to reduce uncertainty and risk of financial loss.
  • Promote dedicated customer service and support by promptly resolving customer complaints.
  • Develop process improvements and long-term business strategies through analysis of customer feedback.


Wedding & Event Coordinator

Juke Joint Events LLC
04.2016 - Current
  • Meet with potential clients and give quotes on services and general event costs
  • Manage administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Organized logistics and prioritized tasks for small to large-scale events.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Coordinate and set up event decorations.
  • Direct event day happenings including guest arrivals, ceremony timing, meals and speeches.
  • Foster relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Supervise onsite team of 15, including caterers, audio-visual technicians, and facility management team.
  • Fulfill contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Negotiated contracts with vendors, securing favorable terms and conditions for clients.
  • Implements creative solutions to overcome last-minute challenges or changes in plans without sacrificing the overall vision of the event.
  • Mentors junior staff members in industry best practices, contributing to their professional growth within the company.
  • Maintain strong vendor relationships, ensuring high-quality service delivery at competitive pricing.
  • Address potential issues proactively, mitigating risks while maintaining a smooth event flow.
  • Manage budgets effectively, optimizing resources without compromising quality or client expectations.
  • Coordinate timelines and schedules for all parties involved, streamlining communication and reducing stress on the event day.
  • Design custom floor plans and seating arrangements to optimize guest experience during ceremonies and receptions.
  • Streamlined event logistics for seamless execution of all events.
  • Conduct thorough venue inspections, ensuring optimal alignment with client preferences and requirements.
  • Collaborate with cross-functional teams to create memorable experiences for each event celebration.
  • Stay current on emerging trends in wedding design aesthetics through ongoing professional development opportunities.
  • Ensure compliance with all local regulations pertaining to event permits, licenses, and safety guidelines, safeguarding the success of each event.
  • Leverage strong organizational skills to manage multiple projects simultaneously while meeting tight deadlines under pressure.
  • Coordinate with vendors in securing necessary supplies and services for event.
  • Liaison between wedding venues, vendors and engaged couple to help plan and deliver successful event.
  • Draft contracts and other documentation for review with clients to obtain signatures.
  • Coordinate travel and accommodations for event attendees.
  • Monitor and control event expenditures to meet budgets.
  • Negotiate contracts with venues, vendors and suppliers to obtain best rates and services.
  • Oversee event registration process by collecting and tracking attendee information.
  • Manage administrative logistics of events planning, event booking, and event promotions.
  • Handle customer service inquiries and complaints and immediately resolve issues to guest satisfaction.
  • Oversee setup and breakdown of wedding decorations and supplies.

  • Evaluate existing plans, processes and events planning services to identify opportunities for improvement.

Education

Master of Science - Community Health

Long Island University
Brooklyn, New York

Bachelor of Science - Registered Nursing

State Universityof NewYork At Stony Brook
Stony Brook, New York

Certification - Leadership Management

Dale Carnegie

Licensed -

Notary Public

Certification - Business

The Workshop in Business Opportunities
New York, NY

Certification - Online Business

Coursera
2023

Certified Travel Consultant - Travel Management

Xstream Travel
Texas
2018

Skills

  • Self-motivated professional with excellent work ethic
  • Start up background
  • Project Management, Great organizational skills & ability to meet short deadlines
  • Vendor and contract negotiations
  • Flexible & Adaptable
  • Team & Volunteer Management
  • Events logistics management

Timeline

Quality Appeals Registered Nurse

Riverspring Health
04.2023 - Current

Travel Consultant

Polite Travel Adventures
12.2017 - Current

Wedding & Event Coordinator

Juke Joint Events LLC
04.2016 - Current

Master of Science - Community Health

Long Island University

Bachelor of Science - Registered Nursing

State Universityof NewYork At Stony Brook

Certification - Leadership Management

Dale Carnegie

Licensed -

Notary Public

Certification - Business

The Workshop in Business Opportunities

Certification - Online Business

Coursera

Certified Travel Consultant - Travel Management

Xstream Travel

Similar Profiles

CREATE PROFILE
Sharon E. Polite