I am compassionate to the needs of others and strive to work as a team to solve issues and maintain strong support in times of hardship. I'm trained in programs for low-income individuals to receive food, cash, and insurance benefits from state and private companies. I am flexible and adapt well to actions needed to achieve objectives. I maintains organization in electronic and physical information for record-keeping and follow-up. I work well in a group or one-on-one environment and am experienced privacy and information security.
- Active listening to employees' needs to maintain morale.
- Assessing employee dynamics and building team cohesiveness.
- Overseeing employee compliance with state and federal healthcare standards and regulations.
- Monitoring feedback and developing strategies to improve consumer experience.
- Assessing client demographic to develop company efficacy and integrate diverse perspectives.
- Providing leadership and encouraging employee engagement in charitable fundraising in the community.
- Maintaining open corporate communication on business progression and employee efficacy.
- Maintaining knowledge of current government benefits programs for low-income individuals.
- Independently supervise store and employees in the absence of the Store Director.
- Make the necessary decisions in operating the store for excellent customer service, efficiency and profit.
- Supervision of all departments, front end and perimeter, and following proper protocol for store emergencies.
- Handle customer complaints and ensure outstanding service satisfaction.
- Demonstrate proficiency in company policy and procedures including union policy adherence.
- Monitor sales floor for necessary replenishment of products and effective merchandising.
- Create a safe and welcoming experience for employees and customers alike.
- Meet sales, service scores, quarterly labor, store expenses, cash
shortages and overages, and check expense projections.
- Coordinating duties of Cashiers and Courtesy Clerks
- Safe management and reconciliation of daily cash.
- Perform administrative Coordinator/Bookkeeper duties.