Sharonica Hill

Receptionist

Comanche Memorial Hospital

10.2013 - 03.2023

Managed front desk operations, ensuring smooth workflow and efficient service delivery.
Coordinated patient appointments, reducing scheduling conflicts and enhancing service efficiency.
Facilitated communication between departments, improving information flow and collaboration.
Performed data entry and filing duties, maintaining accurate and organized records.
Assisted in managing office supplies, ensuring availability and timely reordering.
Provided clear directions to visitors, enhancing their experience and reducing confusion.
Monitored incoming calls, effectively routing inquiries to appropriate personnel.
Handled patient inquiries and concerns, delivering prompt resolutions and support.
Maintained a professional reception area, contributing to a welcoming environment.
Trained new staff on front desk procedures, promoting consistency and efficiency.
Collaborated with medical staff to ensure timely patient check-ins.
Processed incoming mail and packages, ensuring proper distribution across departments.
Supported administrative functions by preparing documents and reports as needed.
Conducted follow-up calls to confirm appointments, improving attendance rates.
Implemented organizational systems for files and resources, enhancing accessibility.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Responded to inquiries from callers seeking information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.