Sharonica Mitchell
Grovetown,Georgia
Summary
Highly qualified professional with 10+ years of combined experience in executing office administration. Proven competence in meeting performance standards while providing superior client support. Team player who is an effective communicator with excellent problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Veterans Service Officer
Georgia Department Of Veterans Service
02.2020 - Current
- Assist 150+ veterans and eligible family members with VA benefits each month; contributing to $2.2B in retroactive awards within the fiscal year.
- Investigate and assist veterans and family members in attaining financial assistance; granted over $10,000 payable towards food, shelter, and utilities through Unite US.
- Utilize various electronic data processing systems for inputting data related to claims adjudication, processing, monitoring, and correspondence preparation.
- Increase accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Manage caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
- Achieve high level of customer service satisfaction ratings by promptly answering inquiries from veterans regarding their cases via phone calls or email correspondence.
- Contribute to the development of internal policies and processes that improved overall efficiency within the office environment.
Outpatient Liaison
Augusta University Medical Center
03.2019 - 01.2020
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Organized workspace and provided superior customer service to increase productivity and patient satisfaction.
- Worked closely with members of various departments throughout the facility to identify opportunities for patient safety and clinical quality improvement.
- Maintained database systems to track and analyze operational data.
- Gathered, organized and input information into digital database.
- Supported organizational growth through active participation in networking events, conferences, and professional associations.
Logistics Analyst
MedSpeed
02.2018 - 03.2019
- Managed the product quality on the site system, developed new process for notifications, and developed product quality standardization of processes with shippers.
- Troubleshot communications between Pipeline and Third parties to develop solutions for off-spec product and mitigate risk for commercial impact within company owned assets.
- Lead in-direct reports of 23 individuals to define and scope continuous improvement initiatives to achieve strategic objectives and drive breakthrough performance with Management of Change process across logistical assets.
- Provided subject matter expertise in support of Marketing Strategy and Business Development activities related to our refinery assets and asset acquisition projects.
- Managed client accounts, maintained financial documents, and reviewed customer agreements to ensure accuracy and sustainment of organizational effectiveness.
- Recognized as a top performer; designated as a trainer to assist with orientation and training for new hires.
Business Management Specialist
Herzing University
04.2014 - 12.2018
- Results-driven project management professional, with outstanding project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects/programs in a matrix organizational structure.
- Facilitated Joint Application Development (JAD) Sessions for requirements gathering and business area analysis to identify business needs and technological improvements.
- Successfully collaborated with stakeholders to review and resolve functional, non-functional and technical specifications.
- Served as a Team Leader for approximately seven projects, ensuring timely and above standard deliverables.
- Developed a training system that educated professionals at 25 medical facilities on required processes and procedures.
- Successfully utilized SharePoint for access to SOPs, documentations, policy and procedures, and Clinical Risk Assessments.
Security Analyst Supervisor
United States Air Force
07.2010 - 12.2012
- Served as a Lead Office Administrator for a staff of 12 personnel within the Business Registration and Security Office.
- Facilitated efficient Office practices that reinforced 100% customer satisfaction in accordance with administrative procedures.
- Completed 1.5K background checks; ensuring based was accessed by authorized personnel.
- Reviewed, tracked, and documented compliance with mandatory and non-mandatory training, continuing education, and work assessments.
- Briefed and managed monthly/quarterly submissions to leaders and Administrative Departments.
- Analyzed and processed confidential security intelligence in support of business operations.
Education
Master of Business Administration in Healthcare Management -
Herzing University
Atlanta, Georgia12.2018
Bachelor of Science in Business Management -
Herzing University
Atlanta, Georgia12.2016
Skills
- Critical Thinking
- Project Management
- Effective Communication
- Data Analysis
- Problems Solving
- Time Management
- Adaptability
- Business Operations
- Customer Service Support
- Leadership
Timeline
Veterans Service Officer
Georgia Department Of Veterans Service
02.2020 - Current
Outpatient Liaison
Augusta University Medical Center
03.2019 - 01.2020
Logistics Analyst
MedSpeed
02.2018 - 03.2019
Business Management Specialist
Herzing University
04.2014 - 12.2018
Security Analyst Supervisor
United States Air Force
07.2010 - 12.2012
Master of Business Administration in Healthcare Management -
Herzing University
Bachelor of Science in Business Management -
Herzing University
Similar Profiles
Nicholas TreadwayNicholas Treadway
Office Manager/Veterans Senior Field Service Officer at Georgia Department of Veterans' ServicesOffice Manager/Veterans Senior Field Service Officer at Georgia Department of Veterans' Services
Hailey BrownHailey Brown
Volunteer at Georgia War Veterans HomeVolunteer at Georgia War Veterans Home
Erika ClevengerErika Clevenger
Legal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits AdminLegal Administrative Specialist at Department Of Veterans Affairs, Veterans Benefits Admin