Sharonica Moore
Livonia
Summary
Detail-oriented software test engineer with a strong foundation in technical writing and documentation. Experienced in creating clear, precise, and user-friendly technical documents that support complex systems and processes across various industries. Currently contributing to software quality assurance at General Motors, conducting meticulous testing and providing comprehensive documentation. Recognized for ability to translate technical complexities into accessible content. Dedicated to enhancing user experience and ensuring accuracy and clarity of all technical communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Writer/Software Test Engineer
General Motors
08.2021 - Current
- Develop and maintain comprehensive documentation for software processes, ensuring clarity and usability for team members and stakeholders.
- Collaborate with cross-functional teams to gather and analyze requirements, translating complex technical information into user-friendly content.
- Create training materials and guides for end-users, improving knowledge transfer and user satisfaction.
- Utilize Sphinx and Python to produce high-quality documentation, structure documents, and enhance consistency and accessibility in technical documentation.
- Conduct user experience testing to assess documentation effectiveness and gather feedback for continuous improvement.
- Create test scripts, test cases, and test plans for automated and manual testing.
- Successfully migrated all documentation from Word, PDF, and PowerPoint formats to HTML, improving accessibility and streamlining updates.
- Managed version control and timely updates of documents through effective project tracking and organization skills using Git repositories.
- Proved successful working within tight deadlines and a fast-paced environment.
Technical Writer
DTE Energy
12.2019 - 12.2021
- Developed and maintained critical internal safety guides, delivering clear instructions for hazardous tasks and equipment handling.
- Designed and edited comprehensive training assessments, lesson plans, standardized materials, instructional videos, and formal presentations for company-wide distribution.
- Managed and updated both internal and external documentation, serving as a SharePoint Administrator to provide easy access and organization of vital information.
- Facilitated seasonal training sessions, both instructor-led and web-based, enhancing employee knowledge and compliance with safety standards.
- Collaborated with engineering and subject matter experts to gather technical information, translating complex data into clear, user-friendly documentation for both technical and non-technical stakeholders.
- Maintained consistent and timely documentation updates throughout the COVID-19 pandemic, adapting workflows to accommodate the transition to remote work.
- Successfully revised processes to ensure that all team members remained aligned during the shift to a work-from-home environment.
Knowledgebase Content Specialist
Percepta
11.2017 - 12.2019
- Collaborated with Subject Matter Experts and Business Owners to align knowledge base content with client objectives and user needs, while maintaining relevancy and accuracy.
- Utilized authoring tools to create comprehensive internal and external documentation tailored to various teams and enhancing user support.
- Managed content across multiple teams, including producing content and topic reports, troubleshooting web forms, and overseeing SharePoint site management.
- Worked with the content team to transition to a new Knowledgebase system, facilitating smooth implementation and improving system functionality.
- Enhanced documentation usability by conducting internal usability tests, identifying areas for improvement, and refining content for greater effectiveness.
- Utilized data-driven insights to inform content creation efforts, leading to better-targeted messaging that resonated with target audiences.
- Optimized website navigation through effective information architecture design and user experience improvements.
Education
Master of Arts - Written Communication
Eastern Michigan University
Ypsilanti, MI04.2019
Bachelor of Arts - English
Siena Heights University
Adrian, MI08.2012
Skills
- Agile
- Python
- Visual Studio Code
- Content strategy
- Github
- DevOps
- Information Design
- Adobe Acrobat
Certification
Google UX Design Professional Certificate
Timeline
Technical Writer/Software Test Engineer
General Motors
08.2021 - Current
Technical Writer
DTE Energy
12.2019 - 12.2021
Knowledgebase Content Specialist
Percepta
11.2017 - 12.2019
Bachelor of Arts - English
Siena Heights University
Google UX Design Professional Certificate
Master of Arts - Written Communication
Eastern Michigan University
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